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Installment Loans > New York > Rochester > Family First Credit Union

Family First Credit Union Long Pond Rd, Rochester

Credit union
4.7
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(10)
+1 585-586-8225
http://home.familyfirstny.com/
1110 Long Pond Rd, Rochester, NY 14626, United States
SaturdayClosedCLOSED
  • SaturdayClosed
  • SundayClosed
  • Monday9AM–4:30PM
  • Tuesday9AM–4:30PM
  • Wednesday10:30AM–4:30PM
  • Thursday9AM–4:30PM
  • Friday9AM–5PM

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Reviews

4.7 stars based on 10 reviews

  • I

    Ivonne Feliciano
    5

    It took a minute but I finally had a chance to give a proper review. I am new to Family First CU but so far I am impressed with their customer care and attention to detail. I was in the middle of a lease buyout and both Savannah and Calla from the Greece office went above and beyond to ensure my everything was processed timely and accurately. Great Credit Union and superior customer service. Best, Ivonne XOXO

    Response from the owner

    Ivonne, thank you for taking the time to share your positive experience with us. This team truly encompasses what Family First is all about! We hope that you'll think of Family First for your future lending needs, and we hope to see you again soon!

  • L

    Liz Timm
    5

    I recently needed to make a couple of tinev-sensitive transactions remotely since I was out of town. At first, Savannah helped me through the process with extremely timely calls and exemplar customer service. When things were paused on my end and ready to resume, Savannah (Greece location) had things covered while she was out of the office by briefing Calla (Greece location) on what needed to be done and by when during Savannah's absence of one day. The communication, execution and follow up was seamless. They both went above and beyond to help me. I cannot thank them enough. This level of customer service is why I have been with Family First for 30+ years!

    Response from the owner

    Liz, thank you for your positive review. We're so glad, but not surprised, that you had such a great experience with our Greece team! Thank you for being a member at Family First and we hope to see you again soon!

  • A

    Andrea Dirkx
    5

    I have had an overall exceptional experience with Family First Credit Union. I recently applied for a personal loan to help with some very unexpected and very costly car repairs. Calla, who assisted me with the loan process- made it super easy and very quick. I would highly recommend this financial institution to anyone.

    Response from the owner

    Andrea, thank you for the kind review! Calla truly encompasses what Family First is all about. We hope that you'll think of us for your future lending needs!

  • D

    Davis D
    5

    Calla made my new Membership sign up process smooth and easy as possible, she made me feel like I've been a member since day one she was very informative and warming. Just a top notch experience overall from start to finish! I will definitely continue being a member with Family First thanks again Calla.

    Response from the owner

    Davis, thank you for the positive feedback! Family First is grateful to have you as a member and we look forward to helping you with your banking for years to come.

  • D

    Dartaniel Brady
    5

    The team that is at the Greece location are hands down the best. I have had other accounts with Family First and will continue to bring them repeat business due to courtesy, professionalism, understanding, and overall attitude. Each and every person in this location has helped me at one time or another. I would not hesitate to tell anyone about this Credit Union and how they go above and beyond. Thank you for everything that you've done and continue doing.

    Response from the owner

    Dartaniel, thank you so much for leaving us such a kind review! Family First appreciates your membership and we look forward to assisting you with any of your banking needs in the future.

  • M

    Michelle Morris
    5

    Clarisa did a fabulous job helping us get our HELOC. She was a pleasure to work with from start to finish. She responded quickly to all texts and emails and thoroughly explained every part of the process to us. I would recommend Clarisa and Family First Credit Union to friends and family without hesitation!

    Response from the owner

    Michelle, thank you for sharing your positive experience working with Clarisa at our Greece branch! We hope you'll think of us for your future lending needs and look forward to working with you again soon!

  • D

    Daniel Fleming
    5

    Clarisa and Savannah were the absolute best. Completely knowledgeable in regards to setting things up for me along with helping me save a great deal of money. For being a local credit union they are top notch!!!!

    Response from the owner

    Daniel, we appreciate you taking the time to leave us such kind words about our staff! Family First values you as a member and we thank you for letting us help you with your banking needs.

  • K

    Kevin Ross
    5

    They are the nicest and most helpful customer service that I've had the pleasure in banking with. I recommend Family First Credit Union on Long Pond Rd in Greece to anyone looking to open up a business or personal checking account!!! YOU LADIES ROCK

    Response from the owner

    Kevin, we appreciate you giving Family First such a nice review! We value you as a member and we look forward to helping you with your banking needs in the future.

  • P

    Pamela Hart
    5

    I absolutely love Family First FCU. I have worked with multiple reps here and they are all so pleasant to work with. I most recently worked with Calla and she made the process so easy. I recommend Family First to everyone!

    Response from the owner

    Pamela, thank you for your review! We're so glad, but not surprised, that you've had nothing but positive experiences with our team. Thank you for choosing Family First for your banking needs and we hope to see you again soon!

  • R

    Ronald Haskin
    5

    Clarisa Morales was a perfect 10 in negotiating the closing of a checking account relating to the passing of a sibling. There were many aspects to consider as I worked through the process. She helped me with everything in the process.

    Response from the owner

    Ronald, we're glad to hear that you had a smooth experience working with our Greece team during such a difficult time. Thank you for your feedback and we hope to see you again soon!

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