Empower Federal Credit Union Erie Blvd, SyracuseFederal credit union
- +1 800-462-5000
- 515 Erie Blvd W, Syracuse, NY 13204, United States
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3.7 stars based on 10 reviews
Customer service is abhorrent. Trying to deal with their credit card partners is an absolute joke. Hold times over 30 minutes, can't talk with anyone that I can understand. Get switched to different departments and get put on hold again for another 30 minutes, and that repeated itself 3 times. I am now closing my accounts and canceling my cards altogether. Your service stinks.
Definitely slow. When coming here be sure to bring a good book or have a movie ready on your phones because you will be there for awhile… unnecessarily
Website says the drive through says closes at 6pm and so doesn't there sign in their window but they closed the drive through early before 6pm
Every time you try to call a representative over the phone they never pick up to help you with anything and always end up blocking your cards for no reason
There's no reason this bank should take so long everytime. They have all these lanes open to just sit everytime more than 30 minutes ridiculous don't recommend this bank! You'd think they find a better way to speee it up I will stick to solvay and summit credit union!
I didnt want to give this one star. What a terrible drive thru experience. I've truly never seen anything this bad and ridiculous. A hour and I got here at 9 am. And I still haven't been serviced. How is that possible. I'm definitely on my way to banking with a better bank.
I've been banking with them over a year now and I have not had any problems. I actually refinanced my car with them last month and got a better rate than I was paying.
I had hands down, theeee best service at Empower, the Erie Boulevard location and it is all thanks to Mr. Maurice Ross. I cannot praise him enough, he was so knowledgeable, professional, thorough, etc. Maurice got the job done, I did not feel like just a number and I am not even a member with Empower. In result of the fantastic service that I received from Mr. Ross, as I am just the Power of Attorney for a current member, I will be bringing my business to Empower and will definitely become a member myself. Mr. Ross, please keep up the phenomenal work that you do, you have the know-how and you build lasting business relationships with your customers. I wish I could leave a 10 star rating!
Update: 5/4/18 Go to Maurice (Mo), or the other nice lady with the pretty eyes, at the front desk. They’re the ONLY REASON I’m keeping my Credit Card. Closed all other Personal Accounts though! 3 stars, for now! Update 5/4/18 ***Update: 5/1/18*** The worst Credit Union, they’re definitely lacking Class. After being a member for several years, was informed by a “Paul” that “ANYONE can take money from your account if they know your information.” Just finished my COMPLETE transfer, of all monies, to a different Bank!!! ***Update: 5/1/18*** Great employees and great service!!!
I've been a member for close to five years now and I don't have any complaints. Banking with them has been nothing short of amazing. We have several accounts (from check to savings to auto loans) and each and every member representative has been a joy to work with.
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