Emerald Coast Federal Credit Union Woodward Ave, Port St Joe

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• M

  Mike Evans

  1

  They block their members from making payments by debit card by phone while pretending it is because the other financial institution is pulling the payment incorrectly. Your claim is false. We send them through as card not present. You have told multiple members they are denied because we run them as an ATM cash advance instead of a POS. You said you would be more than happy to speak with me but you included no contact information.

  Response from the owner

  Hi Mike, We apologize for the misunderstanding. Honestly, it’s how that company is trying to process the payment. If they would send it through as Card Not Present, then the transaction would process. If you would like to contact us to talk more about this, we are more than happy to talk to you. Please contact our Debit Card Administrator at 850.227.1156 so that we may correct this issue.

• B

  Buddy Kennedy

  1

  Very unprofessional and the account manager didn't even know you could change your social security deposit online and over the phone as well. I was also basically called a liar when I tried to inform her that you could. I was told "it must be magic" . Evidently in her ignorance she could not figure out how to do so for her grandmother and when I called to tell her I was successful in doing so my application for an ATM card "magically " disappeared. Well abra cadabra my account is about to dissappear and reappear elsewhere. I recommend you avoid this happy little good ole boy credit union.

• l

  logan Taylor

  5

  This is the friendliest bank. .love MS. Olivia

  Response from the owner

  Hello Logan! We are always happy to serve our members, please let us know if you ever need anything!