Education First Federal Credit Union Eastex Fwy, Beaumont

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$2500

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  Thomas Roberts

  1

  I have parted ways with Education First years ago and they are still a thorn in my side. From them sneaking all kinds of "services" ($100+/month) into my auto loan, to me being fed up and just paying the car off and them holding my title hostage for months. I have paid off and closed all of my accounts yet they still keep my credit cards on the books refusing to close them. Same shady practices that WF and BofA do. This is a dishonest organization that screws over its members. Run away as fast as you can.

  Response from the owner

  Hi Thomas - we apologize that you've been disappointed by your experience with us. It is part of our loan finalization process to disclose any and all services, and we do not add anything unless it has been authorized by the member. We can also assure you that all your products and services have been closed with us for several years. Credit bureaus such as Equifax and TransUnion do keep all credit records for seven years; if there is something you believe should be removed, they have processes for filing disputes. We very much hope that you find the information here helpful. If there is anything more we can do to assist you, please don't hesitate to reach out to us at [email protected], give us a call at (409) 898.3770, or stop into any branch and we'll be happy to help.

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  Darlene Guidry

  5

  I am so extremely impressed with the effectiveness of FCU site for transactions kept decent and in order. I was always hesitate to sign on, but so glad that I have. Thanks to FCU safety measures it is truly received and appreciated! Again thanks!!! Keep up the good work of our transactions being safe!

  Response from the owner

  Darlene, We're so glad to hear that you're satisfied with our level of safety and service - it's one of our highest priorities. Thank you for being a valued member!

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  Sam P

  5

  Excellent customer reception and this place is my goto for all my banking needs. As soon as you walk in, you will be greeted and an associate will add you to the list. I know some other bing banks where in you go inside and nobody bothers. Thank you for keeping high values and lucky to have you guys in Beaumont.

  Response from the owner

  Sam - We're so glad you've had a great experience! That's what we strive for with all our locations for all of our members. Thank you!

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  Kori Kincade

  1

  Always have trouble getting my money consistently. Rude employees and managers as soon as I find a new bank will be leaving this institution. Just don’t go here.

  Response from the owner

  Kori, we're so sorry to hear that you've had an unpleasant experience and would like to get in touch to find out how we can make it right for you. If you'd like, please send us a note at [email protected]. Thank you for being a valued member!

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  Tommy Martin

  5

  You have done a great job of making sure that no faurd issues will hurt me in the future. Thanks again

  Response from the owner

  Tommy, It's our pleasure! We work hard to keep our members' information secure and are very glad you're satisfied. Thank you!

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  David Fournerat

  1

  October 2 Saturday and cannot access my accounts. Tried again on October 3 and 4 th. Same thing. Called the posted phone numbers and no one will pick up. Currently sitting in lobby waiting for some one to answer questions.

  Response from the owner

  Hi David - we're so sorry to hear about this. We've been experiencing very high call volumes over the last few days, which has resulted in longer wait times than normal. We're glad you've been able to make it into a branch - our staff will be more than happy to help you get back online. We appreciate your patience and thank you for being a member!