E Central Credit Union S Fair Oaks Ave, Pasadena

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  olga rivero

  1

  Horrible Customer Service!!!!!...phone lines don't work.....they're automated system does not work, it continues to say that it doesn't understand and they finally answer, they hang up on you. I have been trying for 49 minutes, just to report that my card has expired and need a replacement!!!! I don't know how they can improve their service, when their automated survey doesn't eve pick up on the choices pressed!!!!!!

  Response from the owner

  Hello Olga, I am sorry your recent experience with us was not outstanding. Please accept my apology. First, I want to be able to assist you. Second, I would like to learn more about the options you selected so I can research what might have transpired. Please feel free to call me at 626.799.6000 ext. 1609. Evan Hitchcock VP of Operations Date: 5/25/22 Hi Olga - I am following up. I have not heard from you to see how we can be of service to you. I would call you, but the name you have listed in your review does not match a name in our system.

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  Diablo Moreno

  1

  Became like other Banks! charge for any little thing starting with balance below $100 on checking when there was no Min. required last year, if a payment is made with out funds on checking account you get charge $29 even if you have money in your savings! now if you want to allow them to pull from savings to pay whatever needs to be pay from checking theres also a fee!! the catch is that they Do not call you to inform you of this!! you need to wait for a letter that gets send out which take a few days to find out you are being charged penalty!!! when they can just pick up the phone to let you know or set the automated system to call you to inform you!! instead they go the letter way 3 days X $29. if you know what i mean!! looking to closing my account with them…. Bad and shady service

  Response from the owner

  Hello Mr. Moreno - Please accept my apologies for any issues you may have had with our service. We did make some changes to our suite of checking accounts in January 2021 and sent out several written notices prior to the changes. We enhanced our product line by adding new digital services and money-saving features such as cell phone protection and fuel rewards. We are always happy to assist our members. In some cases that includes waiving some or all fees and/or ensuring they are in the best product for them. Please let us know how we can be of service to you.

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  Michelle Arce

  1

  I have been a member for years. Alittle disappointed with using mobile to deposit checks. Very misleading when it says 2 days and then check doesn't drop for 4 days . I think the information communicated should be more clear for the customer. This was my first time depositing a check thru mobile and my last. I won't do that again. And I have to agree with another customer in saying I have got some pretty rude reps.

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  kristi nunez

  1

  I haven’t been able to recover my password for online access for years now due to the improper or incomplete instructions. I’ve tried more than once, including recently again, but have given up because of the frustration.

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  Al Navarro

  1

  If I could give this sorry excuse for a credit union a big fat zero I would! Horrible customer service and extremely rude. Hey E CENTRAL how about calling before hand and informing the customer a hold is being placed? Do yourself a favor and avoid this credit union at all costs!

  Response from the owner

  Hi Al, We are always striving to exceed our member's expectations, but it appears we fell short in providing you outstanding service. Please accept our apology. In regards to a hold being placed, it can depend on a number of factors; however, there are options to improve any possible hold times. We look forward in sharing those with you.

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  Pedro Martinez

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  This credit union is probably the one with the worst customer service, it's a shame, not worth putting your savings or having a checking account with them

  Response from the owner

  Hello Mr. Martinez - I am sorry to read you feel our services was less than outstanding. Please accept my apologies for your recent experience with us and this late reply. Help us understand how we can assist you or resolve your exact issue by sending me an email to [email protected]. Either myself or one of my associates will follow up with you.

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  Mystic Note

  1

  Phone system hard to navigate, not able to get a hold of a live person, they changed credit card providers and not able to easily set up auto payments. I don't know if they changed management but they are very poor!!

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  Doug Simon

  1

  Not happy with E-central - BEWARE ! Now charging ATM fee's at 7/11 Never did before. I will be closing both my accounts. They said it's 'the machines'. But , where are THEIR machines ??? Not convenient any longer. Which is one of the only things they had going for them.

  Response from the owner

  HI Doug, I am sorry to learn you may have been charged a fee to access an ATM that may have been part of our free network. In general, most of the ATMs at 7/11 are part of the CO-OP network. In total, there are over 30,000 ATM locations across the country available to you as well as 3,000 Shared Branch locations. More information can be found online, but you can also contact us at 626.799.6000 to find a location near you.

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  Hansen Almani

  1

  How can I say this very simple 🤔,,,Don't give them your business,,,,your information not in a safe hand, they hire these Crocks and they cover each other,,,,,,I got a response from the # owner 4 weeks ago Claiming that's we'll get back to you,,,Still waiting since then very patiently,,,extremely UNPROFESSIONAL.

  Response from the owner

  Hello Hansen, I am sorry to read your recent experience with us was not a positive one. The security and privacy of our member's information is of the utmost importance us. We will reach out to you to learn more about your specific concerns.

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  Rose Goldsberry

  4

  I have had a account here since 1995. With so much fraud these days they know my spending and call to check if its me. I have been hit 3 times and each time they got me my money back. I love the customer service here.