Del-One Federal Credit Union - Smyrna Pharmacy Dr, Smyrna

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• R

  Robert Walliczek

  5

  If you live in the Delaware area, have money, and don't have an account here, there is a bridge I can sell you in Brooklyn. If you do not live with, or have family, who works or lives in the areas of interest, you can at least open an account by paying $12 annual dues to the Foundation to join the team. Best banking experience in my life. Forget PNC and other large banks, those are all out to lunch, go here instead. Their android app does not work, last I checked, but the card management app seems to work fine. They don't really answer the phone either, so just walk in and schedule an appointment. The people and policies are excellent. Small staff, nice service. I am very serious when I tell you that you WANT to take your money out of other banks and put it here instead. Sooner, rather than later.

  Response from the owner

  Hi Mr. Walliczek. Thank you for the kind words and the additional feedback. We are enhancing our online and mobile banking applications next month and we think you will be very happy with the upgrades! Click here for additional details: https://www.del-one.org/digital-banking-updates/ Also, we would love to discuss any issues you are having with the phone system, as we are working diligently to improve services across all areas. Would you please send your contact info to [email protected] so we can reach out to discuss? Thank you again for the review and thank you for being a member of Del-One!

• J

  Jaime Rhodes

  1

  DO NOT BANK HERE!! I wish there was a way to just write a ZERO STAR REVIEW. This is the WORST bank/ credit union/ financial institution ever. Their employees are just horrible to deal with, rude and have no souls. I'm still waiting for the title to be sent to my new bank but they sent it who knows where and no one from DelOne will follow up with my new bank. I did this switch back in December.

  Response from the owner

  Good morning. I am sorry to hear you have had a negative experience and would like the opportunity to discuss this with you. Would you please send your contact info to [email protected] so we can reach out? Thank you.

• D

  Donald B. Reeder

  5

  This is the Smyrna branch of Del-One FCU. I have not seen a “bank” in many years that has this level of friendly and caring staff. They have always gone the extra mile to make sure that I am not just a customer, but a very satisfied and very happy customer. From the great teller staff to the Managers and other staff, they continue to surprise me with their level of attention to my needs and just good old fashioned customer service. I use their free change counter a couple of times a week. It is a nice bonus to everything else they do for the customer.

• F

  F.S

  1

  This is on going disappointment about this Bank. I gave up on Drive through because of slow service or the system often being down to come inside just to experience the same problem. Today I had to drive to a deferent bank to make a deposit ☹️

  Response from the owner

  We apologize for the delays. We just converted to a new system and wait times may be higher due to this. If you would like for someone to contact you directly please send an email with your contact information to [email protected] and we would be happy to speak with you. Thank you.

• N

  Natalie Jones

  1

  I have trouble getting into my account thru my iPad. What's wrong? Other than that, I have no problem.

  Response from the owner

  Hi Natalie, please stop by one of our branches or give us a call so that we can troubleshoot your problem. We'd like to help you get connected through your iPad.

• B

  Betsy Tucker

  5

  Cannot beat these folks for customer service!! They always have a smile and a helping hand, no matter what my questions are.

  Response from the owner

  Thank you for sharing your experience!

• A

  Andy Obonyo

  1

  Worst bank ever never would advice anybody to bank with them.

  Response from the owner

  Andy, I'm sorry to hear you had a bad experience. I'd like to learn more. Please send me an e-mail at [email protected] with your contact information. Thank you!

• J

  Janet Allcorn Harper Wooley

  5

  Best deal around. Good customer service

  Response from the owner

  Thank you!

• F

  Fuzzi Scott

  5

  Loved Amber she was a huge help 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏and the young ladies are very very Nice 😊😊😊😊😊😊😊😊😊😊

  Response from the owner

  Thank you!