Crossroads Bank W Grand Ave, Yoakum

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$2500

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• R

  Robert Allen

  1

  I went to our Bank to report some transactions not made by us the lady helping me started a form and issued a new card to us and on that same day all our money was gone this was on a Friday so it'll be Monday before I could find out what happened that's when she said I went to the ATM and got two hundred in cach and went shopping and spent more and I told her that's not true and we have not even used the card over and over I tried to tell her the card was not used so I told her to get the video from the ATM and show it to me after a couple of days when I went back to see she said the card was a copy of someone else card. I had to get my daughter to send me money just so I could take my wife to see her Dr.

  Response from the owner

  Dear Robert, We want to sincerely apologize for your negative experience in our branch. We absolutely strive to make every customer experience great and this feedback is important to us. We would like to gather more information to see how we can be of further assistance. Please give us a call at 361-293-3572 and ask for Cynthia and we would be happy to look into this situation for you to ensure you are properly taken care of. We appreciate your business and look forward to serving you in the future.

• C

  Candice Hoch

  5

  My mom was stressing over a home loan. The "Main Man" the actual president of this bank. Went above and beyond to keep her from freaking out. Thankyou Layne for being there to explain things to her, when things were so confusing.

  Response from the owner

  Hey Candice, thank you so much for the 5-star review! We really appreciate your feedback. We are so happy to hear that your mom had a great experience and look forward to seeing y'all again soon.

• M

  Michael Martin

  5

  Love this bank, very personable. Where else would the actual president of the bank come out of his office, to talk to you. Layne was super helpful. Will definitely do my banking here.

  Response from the owner

  Hello Michael, thank you so much for the 5-star review! We really appreciate your business. We are glad to hear that you had a great experience and look forward to seeing you in the future.

• S

  Susie McKinnerney

  5

  Been banking with them for over 20 years. They are the kind of bank that knows you by name

  Response from the owner

  Hi Susie, thank you so much for the 5-star review! We love our customers! We are looking forward to seeing you again soon.