Covington Credit Hwy, Jasper

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  Shamerria Wells

  5

  Covington Credit has amazing customer service and Krista is always very helpful, patient, and goes above and beyond to assist the customers. She always is understanding and caring when assisting everyone this attitude always makes for a great customer service experience.

  Response from the owner

  Thank you for the 5-star review and for being a Covington Credit customer! We appreciate you!

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  aZzdasWendy Martin

  5

  I came in today and was welcomed by everyone. Candace was the one who helped me with getting my loan today. I came with a check that I received in the mail and Candace helped me get a bigger loan which helped me alot. I called before I decided to come in and spoke to Shree over the phone she was very polite and explained everything very well. Tiffany Lundin gave some very good information about my credit. They were all amazing.

  Response from the owner

  We are so glad you had a great experience with our Jasper team members. Thank you for your review and for being a Covington Credit customer!

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  Janet Willis

  5

  They are wonderful and the nicest people to work with. Always there when I need anything.

  Response from the owner

  Thank you for choosing Covington Credit and the 5-star review!

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  Tina Morrow

  5

  Great experience! Krista is very professional, and helpful..

  Response from the owner

  Thank you for the 5-star review and for being a Covington Credit customer! We appreciate you!

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  Michael Frazee

  5

  Very nice an professional people to do business with!!

  Response from the owner

  Thank you for choosing Covington Credit!

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  parrishtorie

  5

  They're always so friendly and very relatable if you need to pay a different day w Awesome staff

  Response from the owner

  Thank you for choosing us and for the 5 Star Review!

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  Jackie Burton

  1

  The manager in Jasper, AL (Jessica) is rude as hell! We are a day late on our payment and only because my husband was trying to resolve an issue with them and they would never call him back. So low and behold he misses a payment and they all the sudden know his phone number again! That woman was the most unprofessional woman I have ever came in contact with. I will never understand how she became a manager! Oh well we still have to pay our bills so we did!

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  Sharon Greathouse (slg8281980)

  1

  I admit that I'm 2 months behind on my bill, but to send someone to my HOUSE to harrass me, shocked me to my core, I mean, really, 2 months late and already sending someone to my HOUSE!?! Later the next day when I called to discuss the matter, the front desk woman (Paige) acted like she HATED her job. She had slurred speech and seemed irritated. The first thing she wanted was my phone number which I would not give them (I don't need someone harassing me on my phone when I'm WELL aware I'm late on my payments.) I then asked to speak to the manager about my account. She put me on hold and the manager (Jessica) answered the phone. How this woman became a manager I will NEVER know. There was NO politeness, no manners, whatsoever. I've worked in customer support and relations and the way she talked down to me was the most APPALLING phone call I've EVER had. She kept telling me I HAD to come into the office, which I then told her I would NOT be able to because we only have one car and my husband has my car. She then told me, she would put me down for coming in on Monday which I told her I couldn't do, then she said well we still have to "work the account". At this point I'm BEYOND mad. I told her she can put me down but Monday but I wouldn't be able to show up so it was pointless. I told her it was unacceptable that they were sending someone out to my house and she says "Its unacceptable not to pay your bill" ...mind you, I realize I'm behind on payments, but it's the way she said it (VERY RUDE) was what really took me over the edge. I've never in my life hung up on someone because I hate when people do that to me, but I did hang up on her and I'd do it again. The most UNPROFESSIONAL women in that office in Jasper, Alabama. Steer clear of that place is my advice.

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  Martha Berger

  1

  My husband has done business with this branch for about 4 yrs, he recently broke his hip and could not work for a time,we put a partial payment underneath their door. Well the following Monday they called and said they couldn't except a partial payment and they would mail it back....i never received it i went to pay them off and they want ME to track the money order....thats not my place or my fault so they are just gonna eat that partial payment. And yes they can be rude at times also.

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  Lilly Turner

  5

  Awsome people always friendly and respectful do everything they can to help you thank you covington credit!

  Response from the owner

  Thanks for the feedback - and the 5-star review!