Consumer Financial Services US, Port Richey

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  ron johnson

  5

  Went to look at some cars, no pressure at all they were all very friendly, guy had a cool beard

  Response from the owner

  Thank you Ron.

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  Tiffany Delgado

  5

  Absolutely love them! Quick and easy and so nice!

  Response from the owner

  Thank you Tiffany. We try to keep the process simple and transparent.

• C

  Cole Hazlegrove

  5

  Great customer service, prices and products! I'm fortunate to have done business here!

  Response from the owner

  Thank you Cole... Glad we could help. Please tell your friends about us...

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  Joey Hammonds

  5

  Very fast an great people will definitely recommend to others

  Response from the owner

  Thank you Joey.

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  Jim Luce'

  5

  Great company, great people, great service.. We are your friends with money

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  Angela F

  1

  So, I bought a 1996 Lexus from the shady but here pay here that these people financed. The car was a complete rip off, the place I had purchased it from closed or they dropped the guy I am not clear what happened. So automatically the payments went straight to this place and so did my Junk car when they had to repo it due to me not making payments. I missed quite a few due to the fact I at the time was a single mother and all my money went to my bills and thousands of dollars fixing the car. Not a excuse ,but I had no choice. When they towed my car I called their office 20 min after and I told them who I was and they man laughed at me and said " oh it's funny how quick you call now when we were trying to contact you for months" as I tell him there is no need to be rude and I just need my 2 son's backpacks and my infant daughters carseat out of the car out, he then tells me your going to have to wait till Monday and hangs up on me. I did call back and after some arguing was able to get the place to go get my stuff. My husband (at the time we were on a break)was furious and decided to report the problems we did have and what happened after on BBB and any review possible, so then they started slandering me in the comments of the reviews and things about my personal life. I call to complain, we ended up talking it out and they convinced us to take the reviews down , saying if we take them down they will make sure I don't have a repo on my record, which dumb me believed. Either way I know my responsibility. Everything was done and over, this was in January 2016......I since then (2 weeks later) had a new car, had for that while year, go to renew my sticker back in March and was told by the DMV that I can not because I have a lean for my wrecked 1996 Lexus.....I explain that I don't own that car it was repossessed from me in January of 2016....had to go to the tow truck place and pay $400 plus to have this lean removed all because this company NEVER TOOK THE CAR OUT OF MY NAME. They repossessed the car, re sold it for parts or sold it to someone and never did the proper paperwork , when I asked this what happened no one knew. They said it was a old case and he would have to dig up the file (which I requested them to do) they gave me a paper that showed they had took the car before the crash in March of 2016 (the person they sold it to wrecked it by a bar at 1 am they were arrested for other things as the car THAT WAS STILL IN MY NAME was towed and my responsibility thanks to this place) I called multiple times and of course no one ever bothered to find out. Soon the phone calls were always a excuse how Rick wasn't in the office or he was in a meeting, all with what's your number he will call back.....and guess what no call back. Soon I gave up, but this place is very unprofessional in my opinion, both times I had a run in with a rude employee and the whole selling a car to someone in someone else's name and not caring to figure out what happened is just crazy, if the people had been in a accident that involved other people or a place (and not a light pole, they crashed into a light pole the police report said, found this out at the same time as everything else from tow truck place) I could have been held responsible or sued by someone, thankfully that wasn't the out come. Shady place If you ask me Find it completely hilarious how almost every response is a nasty response if you don’t rate them good and tell your story, or how they say not our customer or not our business. Still same old shady place.

  Response from the owner

  My Boy Apple, we are Not a shady company at all ! We have been in business for over 19 years and we have long maintained an "A" rating with our local B.B.B. and that's not easy to accomplish when your a loan company that is forced to repossess collateral back from customers for non-payment every once in a while. We really try to be decent and treat our customers with dignity and respect. It is possible however, that in the constant flow and somewhat chaotic course of business that mistakes are made and, we know we are not perfect and are of course, prone to human error. If this is truly the case in your situation, we sincerely apologize for any inconvenience or aggravation we may have caused you to suffer. Thank you, CFS E-Z Loans

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  Deb Meyer

  5

  GREAT customer service always there when i need them

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  RAVEN HARTINGER

  5

  It was a pleasure doing business with this agency.

  Response from the owner

  Thank you for the kind words Raven.

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  Shireen Trichler

  5

  God is so good. I made it down here for Morgan's band mpa stayed over so I can run some errands before I went back home n my car broke down. Now normally my panic attacks n anxiety n depression would kick in n I'd be ready to quit but God has amazing people in my life not just family or close friends. In today's world noone or business's help u anymore but let me tell u I got my car from consumer finance port richey n my car broke down right down the road from there so I walked up there as I didnt know who could tow it or even to where n every worker in this place are Angel's Rhonda essp is top notch. They all go over n beyond what is required in their job. Rhonda got the car towed to a shop for me to hopefully get the issues fixed n made sure I got back to the motel. So yes I'm alittle nervous about it but I'm not stressing.over it like I normally would. So YES God is great cause no other place will help u get your car back on the road or put u in something else if need be. I really do not know what I would have done today without the help of Rhonda or Consumer Finance!!!! For anyone who is in need of a car or any kind of loan n loves the family/friend atmosphere then I would highly recommend checking out consumer finance in Port Richey Fl....

  Response from the owner

  Thank you so much for the kind words and know that we are so happy to have had the opportunity to be there for you when you needed us most.

• S

  Steven Boston

  1

  By far the most inconsistent and confused people working together Ive ever seen.They are complete morons SAVE YOURSELF THE TROUBLE GO ELSEWHERE!! Look at the responses they give to other reviews super professional huh?

  Response from the owner

  We're sorry you feel that way. We did interview you prior to purchasing your account and we did explain the process in order to make it transparent and easier to understand. You did agree to continue to meet all your contractual obligations during that interview. Then, while servicing your account, we immediately experienced difficulties concerning those same contractual obligations and choose to cancel the transaction and transferred your account back to the originating dealer. That of course, brings your dealing with us to and end. We sincerely hope this explanation helps you understand what happened during the process and why.