Compass Closings & Title Services, LLC Oakleaf Plantation Pkwy, Orange Park

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• C

  Cherrilyn Brooks

  5

  I highly recommend for closings. Very professional, accommodating and flexible throughout the process. I truly appreciate Katie Boden's patience and understanding of each customer's specific needs. She shows compassion, a sincere desire to ensure everyone is comfortable, and takes the time to make sure complete understanding throughout the signing process!

• L

  L Harrell

  1

  Compass Closings & Title company was selected by the individual we purchased our house from and we closed our purchase on 11/22/21 at their Beach satellite office. In the days leading to our closing, I had a few interactions with their staff and found them to be unprofessional on the phone with a poor response time to voicemail messages. I shrugged it off with the assumption that my interactions with this company would be minimal and that after closing, I would be done with them. The closing itself was very unorganized and we walked out of the closing without any paperwork or copy of our property survey because the closer did not have copies ready along with some lose ends that the seller and seller's agent were handling at the main office. After multiple requests from myself and my realtor for closing documents (my realtor was also waiting on a delayed commission payment from them), we finally received copies of our documents on 12/7/2021 via email. Over the Christmas/New Year holiday, I received a homeowner's insurance policy cancellation notice due to nonpayment of premium.  I double-checked my closing disclosure and confirmed that I already pre-paid the premium to Compass with my closing costs. After calling the insurance company to straighten things out on 1/5/22, the insurance company informed me that my policy has been reinstated because they finally received payment from Compass on 1/4/2022. Compass withheld my insurance payment for over a month! While I do understand that many businesses are experiencing understaffing and that the real estate market in NE FL has seen an unprecedented amount of transactions in the last year, there is absolutely no excuse to delay payment of any kind, especially when you are paying an insurance premium on someone's behalf. We have made several real estate purchases in the past and have never experienced such a poor level of customer service and lack of professionalism from a title company. If you are selling your property, I would think twice about selecting Compass Closings since there are other options in the Jacksonville area.

• V

  Victoria rueda

  1

  This title company is the worse company ever. Since the day we walked in to their office to do my closing the lady Beth was very unprofessional. The communication was horrible. The worse thing was that they SENT all my closing document to the wrong lender. This is unacceptable!! and now I found out they have not even paid my mortgage insurance and thay going to cancel it. WORSE...WORSE COMPANY. I am about to take legal actions

• M

  Mark Pardee

  5

  We had a very good closing experience from beginning to end. Gina in the Beach office was extremely efficient and communicated every step of the way. We're definitely pleased with the service.

• A

  Ashley Jones

  5

  Excellent service and highly recommended! The Compass team made my buyer's closing very simple and we closed fast! Great Job!!! I will definitely be using them again soon!

• G

  Gabriella Fussell (Gabi)

  5

  It's always a pleasure to work with Compass Closings &Title.The attorneys are not just very knowledgeable but also friendly and responsive.Gina, the closing manager, will go above and beyond to ensure everything is ready for the closing and everyone is happy.She has met my homeowners and buyers wherever and whenever it worked best for my customers.I can certainly recommend their services to anyone.

• B

  B P

  2

  Agree times are difficult with Covid, however the lack of communication and professionalism with this company can’t be ignored. I wish we had a choice in what company to use. I hate we paid them our hard earned money. If you have a choice, look around and do your research first.

• m

  michael chapman

  1

  Not sure if it's the location because my first two closings at the orange park location were perfect. This one on the other hand was a disaster that is still affecting me. I would advise against using this location.

• T

  Tony Gozet

  1

  BEWARE! They gave me two times closing date but still I didnt receive the deed.I'm waiting since June.Its August 21 now Its you are Compass title Orange Park

  Response from the owner

  Tony - Are you confusing us with the other Compass Title in Tampa? We're in Orange Park Florida (outside of Jacksonville) and have no relation with the other Compass Title. We don't have any files with your name.