Community Title & Escrow Ltd State St, Alton

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• B

  Bianca Jackson

  1

  I will never use this title company again. The seller of a property had to complete his on leg work to help collect paperwork, he had to make call the Madison County Recorder’s Office, contact previous owners. He even had to hire a real estate attorney. It is in my opinion all of the service you expect the title company to do. The communication was horrible. It seemed as if there was always someone else who had to answer the question we had. Again I will never use this company.

  Response from the owner

  Bianca, When Deeds are done without Attorneys or Title Companies, you will oftentimes encounter trouble down the road. Since the Deeds were prepared by an individual they were prepared incorrectly and the title was not transferred properly, nor were the Deeds insured. I would suggest they use a Realtor and Title Company or Attorney in the future. This would've eliminated the trouble you're encountering and the Ownership would be insured. We're here to help clean up the title issues, but there will be work on seller's end that they'll have to do to clean up this title that is broken. With the industry at an all-time high, we try to prioritize what we feel is a viable closing and at this point, this one is not.

• j

  jaymes Thompson

  5

  I spent over an hour looking for a notary and I went to this business here and they did it for free and it smells awesome and the people are very very friendly. I'm definitely going to take my house purchase to them

  Response from the owner

  Thank you Jaymes! We appreciate the 5-star review. You're always welcome to pop in for a sniff and a smile :)

• B

  Bella Bella

  1

  I sent them a deal on 11/27. We asked for a mid December closing date. Not only did they not close on the property on time, they barely responded to emails, gave us any updates without us having to call them for it, and caused us to lose the deal due to their unprofessionalism. They claimed the issue was that they were too busy. Well here's a grand idea. How about you don't accept new business when you know you don't have the capacity to ensure the best professional service for your clients. Shame on you. I do not recommend.

  Response from the owner

  Bella, I hate to read this. The end of the year does get busy and we try to accommodate everyone we can. I apologize that you experienced less than 5 star service. I would like to resolve this, if you would like to call the office I would be happy to assist in anyway I can. Michelle (618) 466-7755

• S

  Shawna Aughenbaugh

  5

  They are the best! Top notch title company! I do all my local business with Community. Everyone is super helpful especially the manager Michelle. She is wonderful and I love her and so do my clients!

  Response from the owner

  Thank you, Shawna! We know you're top-notch, too. We're grateful and so proud to have you on our team. Thanks for your continued support. Always love working with you and your clients!

• C

  CD Spiva

  5

  We've bought a few houses over the years and I've never thought much of the title company until now! These guys were amazing. The experience was so smooth and, with Covid-19 protections in place, there were no concerns with any part of the process. The staff was so helpful and the whole process was streamlined and efficient without leaving us feeling rushed or slighted in the least. Every home-buy should be this positive.

  Response from the owner

  Thank you for the review! We appreciate our customers and so glad we showed you our company values. We take pride in our customer service and hope we can help you on in the future. We're happy to be your locally owned title company that is here to help.

• H

  Heather West

  5

  Michelle was absolutely amazing, professional, and she completed everything as quickly as she could. It was a smooth transition when having her handle our title needs for our first home purchase.

  Response from the owner

  Thanks, Heather! I think you're pretty amazing too :) Let us know if you need anything down the line. It was a pleasure working with you. Happy moving!!

• M

  Marcy Ralph

  1

  Has had the title to my house for 2 months with no real reason of why.Leave messages for Jennifer, she never calls back. Initially said my title work would take 2 weeks way back in February. I would not recommend . Michelle I have been calling every week and I keep getting the run around from your employees.So no I dont have my title in my hand so it is not 2 weeks it's going on a month in a half.My landlord calls me every couple of days to check if I've heard any thing , he is going on 90 years old he wants to get this over with.

  Response from the owner

  Marcy, Thank you for the review. Your order was received on 02/26/21 and your title work was completed and sent out on 03/12/21, which is exactly two weeks. If you need further assistance please call the office (618) 466-7755 and ask for the Manager, Michelle, and she will be happy to assist you going forward.

• s

  sharon pratt

  5

  Community Title is one of the most professional yet personable companies that I have ever had the opportunity to work with. It makes the home buying and selling a pleasure for my clients. Keep up the good work!!

  Response from the owner

  Thank you, Sharon. You're a pillar in this community and we're very grateful and proud to be your go-to title company.

• R

  Rebecca Unnerstall

  5

  Michelle Blom was Great to work with.

  Response from the owner

  Thank you for the 5-star review, Rebecca! We appreciate you and you were great to work with too. I hope we get the opportunity to work together in the future. Blessings to you, Rebecca :)

• L

  Laura Dochwat

  5

  Team was on it. They had docs done in plenty of time. Plus our closer was hilarious! Made the transaction very comfortable.

  Response from the owner

  Thank you, Laura! We're so grateful for your review. And we agree, Mallory is hilarious! We have a good time in here and hope that shines through in every closing. We hope to see you again soon!