Community Resource Federal Credit Union Wade Rd, LathamFederal credit union
- (518) 783-2211
- 20 Wade Rd, Latham, NY 12110
- IR As Money Market Accounts
- Lending Services Auto
- Loan Refinancing Debt Consolidation
- Membership Rewards
- Savings Checking Accounts
Apply for Your Loan within Minutes!
4.6 stars based on 10 reviews
Great place to do business with! Called up minutes after test driving a car on a Saturday and had the loan process started. I was able to take delivery of the car the same day! Ryan is Awesome and great at what he does!Response from the owner
Thank you for the kind feedback. We are so happy we were able to help you.
I have been with this bank for over ten years now, I had an issue with the older vehicle I had and decided I needed to go buy a new car. I emailed down to the Latham office and within hours I got a phone call asking how they could help! They had me in that new car within the day and couldn't be happier with the outcome. Kevin is an amazing person to have on the team and the CEO personally came to meet me, which was amazing and it made me feel so much more comfortable. Thank you for being an amazing bank!! You all rock!!!Response from the owner
Thank you for your kind words. We are so happy to know that we were able to help. Please do not hesitate to reach out to us with any future needs.
I want to send a quick message to thank Pat Shannon for continuing her commitment to me and taking care of all my issues at Community Resourse Federal Credit Union. Pat has helped me switch banks from New York to Arizona and reassure me that all my baking needs were met. Pat I think you for being a wealth of knowledge, for your patience and doing what needs to be done for all my banking needs. I appreciate your natural leader ship, dependability, willing to help on all matters that were needed. Pat has called me and went out of her way to reassure me everything was taken care of which I’ve never had anybody at a bank do that before so I thank you from the bottom of my heart for doing a wonderful job. It was an extreme pleasure to be working with Pat and I will be calling her one more time to close my account out which is sadly to say because she’s a wonderful person to speak to. Thanks again for everything you do I hope you all have a great holiday! Sincerely, Ruth BuechsResponse from the owner
Ruth, Thank you so much for your kind words. We’re thrilled that you were satisfied with our services and the service provided by Pat. Your feedback is appreciated, and we hope to be of help again soon!
First off let me start by saying the customer service process is amazing, I have no issues by who I deal with at the bank. However the amount of problems I have had with this financial institution is absolutely uncalled for. There have been numerous occasions of them draining my account and putting it towards a loan that payments are nowhere near due for. So then I have to go through a process that takes hours to have my funds returned to me, and this happens practically every other month. And I also realized they always give me at least double the APR that other financial institutions give me. There are more dependable financial institutions. Don’t go here.
Great bank. All the tellers are great i hear. The guy Kevin who lends out the money is the worst person there. Wouldnt even give my brother a $3k loan for a highschool reunion that would've paid for itself afterwards and helped my brothers credit. My brother said this guy had the most annoying voice too.Response from the owner
John, we are sorry you are not happy with your experience. If your brother has any questions on his loan application, he can reach us at 518-783-2211. Thank you.
Renee was very attentive w/ a warming smile, and very patience. I will definitely make more of an effort to come inside rather than use drive through. :+}Response from the owner
Thanks Douglas. We’re thrilled that you were satisfied with our services and the assistance that Renee provided. Your feedback is appreciated, and we hope to be of help again soon!
Very helpful and knowledgeable! Super friendly and happy too. Always awesome :) My family has been using CRFCU for decades!Response from the owner
Destinee, we appreciate your business and value your feedback. Tell your friends about us for a chance to earn $50 with our referral program. If there is anything else we can do for you, please let us know!
It’s always a pleasure when going here the staff are ALWAYS pleasant if you don’t bank with them YOU need to!Response from the owner
Thank you for the 5 star rating. We are pleased to have served all your financial needs.
Having been in Financial Services for over 20 years I know what service looks like, Community Resource provided superior service!! Our Loan specialist Kelly provided knowledge ,solutions and care! We are so thankful to have been introduced to Kelly and all at Community Resource Credit Union and look forward to sharing our experience with our friends and family!! Thank you Community Resource!! Jeff/Natalie Avella
I have been a member for more than 12 years. CRFCU is 100% customer-focused, flexible, communicative and just a pleasure to do business with!!