Community Credit Union Florida-Rockledge Rockledge Blvd, Rockledge

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  Sheila Jo Gillingham

  5

  I have had my Account with Community Credit Union (when it was still the little white Flat roofed building behind the Sears Plaza in Rockledge) A long time ago ... Early 80's (?) I have always had excellent service from Very Good ladies and men. They are always right there and ready to help. Since my husband retired he does most of our banking in the branches and I get to keep up on the PC. Thank You!

  Response from the owner

  Thank you very much for such a great review! We work really hard to offer great service to our members and the community, so we are happy to see that reflected in your experience here.

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  Steve Moreland

  2

  I have been using CCU for years and have been very pleased with their service. Their online banking website is the best I have seen. The reason for only two stars is I had to contact their service center on a Saturday with an urgent problem. I waited about 30 minutes before ever talking to someone. The operator was off shore and spoke VERY broken English. Tried calling again and was cut off. Their service over the phone in off hours is the pits!!!

  Response from the owner

  We apologize that we did not meet your expectations and will do our best to improve the level of service moving forward. We certainly value our members and want you to have a 5 Star experience; your candid feedback is appreciated and will certainly help us to continue working toward achieving that goal. Thank you for taking the time to let us know of your concern. We will pass this along to our team for review.

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  Dennis Watkins

  1

  Just had the worst "member services" phone call. First, I was on hold for 15 minutes waiting for a representative, then of course I was disconnected. Had to call back and wait another 15 minutes for a rep. This was an off-site rep (not at the actual credit union facility itself). All the rep did is answer my questions with scripted answers. Plus, the rep could not resolve my issue. I felt like I was talking to a "big-box" bank. So disappointing.

  Response from the owner

  We apologize that we did not meet your expectations and will do our best to improve the level of service moving forward. We certainly value our members and want you to have a 5 Star experience; your candid feedback is appreciated and will certainly help us to continue working toward achieving that goal. Thank you for taking the time to let us know of your concern. We will pass this along to our team for review.

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  Mary Simmonds

  1

  I went to this branch on 2/22/2022 because I had some interest in becoming a new customer with them based upon a neighbors recommendation. She stated that the customer service she received was always exceptional. When I went inside and took a seat to see about setting up an account, I was approached by a employee named Mallak?….who stated she was the branch manager ?? Due to I didn’t sign in because I was new, she made me feel as though I was not worthy of her time. Due solely to her attitude and demeanor I left without joining and went to SpaceCoast where I felt welcomed the moment I walked in. I do NOT recommend CCU at all! The way I felt was like I was beneath this manager.

  Response from the owner

  We greatly value each member-owner of this cooperative and apologize the service you received did not meet your expectations. We take pride in our commitment to member service, so feedback like yours helps us learn where we have missed the mark so we can improve. We hope that you will give us the opportunity to earn your business. Thank you for your understanding and we hope to serve you in the future.

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  Beverly Simkins

  5

  Every time I have ever had a question, problem, or whatever, they have been extremely helpful. This last recent situation was a mistake with a CCU ATM. I called about and was told it would be looked into. It was charging an ATM fee and it shouldn't. They ran a report on the machine, and refunded the fee back to me, twice! Evidently it had done it before and I wasn't aware. I am very impressed with how they handle things in my local area. Thank you CCU.

  Response from the owner

  Thank you very much for taking the time to let us know your issue was resolved. We work really hard to offer great service to our members and the community so are happy to see that reflected in your experience with Community Credit Union!

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  M R

  2

  Poor customer service; the woman made me feel like I was a nuisance while trying to open a business account. She ran my credit without asking first. I would have been fine for it but really... I literally found out while sitting there because my CHASE app notified me. I was opening an account here to move from Chase. The irony. Ultimately, I came back another day to close my account. Space Coast Credit Union has much friendlier staff.

  Response from the owner

  We apologize that you did not feel welcomed or well-informed when visiting us. As a member-owned cooperative, our goal is to provide exceptional service to our members and neighbors. Your feedback has been shared with the branch manager and we hope that you will give us the opportunity to serve you again in the future.

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  Timmie Jameson

  2

  I went to this branch with a relative to go into a safe deposit box (shes elderly). We signed in for assistance and took a seat as they were busy. And we didn’t mind waiting do to this. A lady named Melek or so (something different), directed us rather impolitely and impatiently to go to tellers for help. They were busy and melek?? Had nobody in her office yet basically dumped us off like we were beneath her time and her royal highness aurora!!! Needless to say, we won’t be coming back other than for my aunt that close accounts out and go elsewhere. Please don’t ask for aunts info as we aren’t interested in talking about this matter! The damage has already been done by your highness. Only reason two stars not one is nice facility and other workers seemed genuine in helping customers need’s.

  Response from the owner

  We apologize that we did not meet your expectations and will do our best to improve the level of service moving forward. We certainly value our members and want you to have a 5 Star experience; your candid feedback is appreciated and will certainly help us to continue working toward achieving that goal. Thank you for taking the time to let us know of your experience. We will pass this along to our team for review.

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  Carole Arthur

  5

  Community Credit Union is my go-to for my banking needs. Friendly, helpful and informed employees! If i need a car loan CCU has me ready in minutes!

  Response from the owner

  We strive every day to provide 5-star service and appreciate you taking the time to let us know we hit the mark for you!

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  Jake Whitmeyer

  4

  A decent bank for the community with reasonable structures and helpful people. Only a 4 star because of certain small policies that don’t make too much of a headache once you know about them. Just had a phone call with a gentleman named Cory who prompted this review with his outstanding customer service and proper handling of a somewhat complex circumstance. 5 stars for him as an employee

  Response from the owner

  Thank you for letting us know about your experience with Corey on our Member Service team. Your comments have been shared with the managers. If there is anything we can do to assist further, please let us know. We appreciate your review and feedback.

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  Cecilia Nielsen

  4

  I have been a customer of CCU for more than 25 years. At the same time I had accounts with Space Coast & KSC... both were substandard, and I closed the accounts. When I've called with a situation, the staff explained several initiatives they offer. I found the 1k loan to be very helpful on a few occasions. Over the years, I've miscalculated and over-drafted a few times, and they researched and returned my overdraft fee. Exceptional service, face-to-face and over the phone.

  Response from the owner

  Thank you for letting us know about your experience with Rockledge branch. Your comments have been shared with the managers, and we look forward to seeing you again soon!