Closing Hub International Pkwy, Hope

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  John Carter

  5

  Tiffany Johnson was amazing!!! She made everything very easy to understand and was very engaging and personable. I really enjoyed having her do my closing. Thank you Tiffany and closing Hub for a very professional and seamless experience.. Sincerely John Carter

  Response from the owner

  John- Thank you for your review. We are glad you had a positive experience and agree that we are lucky to have Tiffany on the team.

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  Michelle Tverberg

  5

  My clients have had super great experiences with Closing Hub; Closing Hub is very knowledgeable, timely, helpful and excels in customer experience to ensure everything that is needed for my client's transaction is done correctly and smoothly. Thank you Closing Hub!

  Response from the owner

  Thank you Michelle for the 5-star review. We are happy to exceeded your expectation. We appreciate your recommending us to your clients.

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  Samantha Pha

  5

  - Tiffany Johnson & Closing Hub made my closing experience so easy, fast and it was very organized. They answered and followed up with my questions very fast. Thank you for the wonderful experience!!!

  Response from the owner

  Thank you for the review Samantha. We appreciate your business. Congratulations on your closing!

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  Sarah Saue

  5

  Overall working with Closing Hub was a great experience. They were courteous and thorough on explaining everything. They were a pleasure to work with. Highly recommend!

  Response from the owner

  Thank you Sarah. We appreciate the feedback and are so happy that your Closing Hub experience met your expectations.

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  Steve Furlong

  5

  Closing HUB is on top of it - from the day they received our order to the day after closing. Our clients say they are professional and kept them informed of the closing process.

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  Rochelle Washington

  2

  Only because it took 6 hours waiting on staff to complete the closing process. I saw about 8 staff members there and they were all white. No people of color or Bipoc staff that I seen in the office. The staff definitely seemed inexperienced. At least I finally closed right ? I wonder if I had to wait that long because I was AFRICAN American client ? I asked how long does it typically take to close and the response was closing usually don’t take this long. I mean they could have at least provided lunch or paid for my movers. 8:30am-2:00pm.

  Response from the owner

  Rochelle, we are sorry to hear that you experienced a delay with your closing. We should have provided more complete and thorough updates to you regarding the delays experienced awaiting lender funds. We are committed providing a positive customer experience for all customers and have a zero-tolerance policy against discrimination. We thank you for taking the time to provide feedback as we firmly believe feedback drives our future customer experience.

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  Nathan S McAnally

  1

  I had a pretty terrible experience with closing. Considering this part of the home buying process is one day and the job basically just consists of compiling documents for me and my wife to sign, I made an assumption everything was fine. Both me and my excellent realtor communicated with the closing agent that my wife would be there in person but I would need to sign remotely. At some point, the closing agent switched everything to in person (because apparently that's what the lender said) and never contacted me to confirm. There was never any communication from the company to confirm times, locations, what would happen the day of closing, or basically anything else. Since my wife had the wrong location, she was not on time for closing. The company never contacted me to see where we were. They seemed shocked when I finally got in touch with them (after about 20 minutes trying to call). They scheduled our closing for 4:00 and didn't bother to tell us their system closes at 4:30, so we were not able to close on time. In fact, they left my wife at their office on her own because things weren't complete on time and they needed to close. This experience was terrible. I would never recommend this company.

  Response from the owner

  Nathan- I am so sorry to hear that your experience was unpleasant. We will dig into your file to determine what issues existed and how they could have been avoided. We sincerely appreciate the feedback so we can assess and improve our processes and training.

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  Shawn Powell

  5

  We had an amazing time, signed all the paperwork for our new home in less than 35 minutes.

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  Bethany Koshak

  2

  Gave to contact or attention to reach out to us before our closing day. Took hours to close and to get access to our house where we were staying that night. If our realtor hadn’t saved them, we would have been homeless for the night. Simple communication before closing would have fixed all their problems, and as people who are paid to understand the process they should know they need to help most people through it.

  Response from the owner

  Thank you for the feedback Bethany. We appreciate every opportunity to reevaluate and improve our systems. We apologize that your experience was not positive. Homebuying can be stressful with all the moving parts and we do our best to remove that stress. I assure you that your transaction will be utilized as a training opportunity in hopes that we can provide a superior experience in the future. Again, our sincere apologies and congratulations on your new home.

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  Jim Broadrick

  5

  Closing on our house was so easy with Closing Hub. They sent me emails every step of the way so I knew what to expect. They were quick and very professional which I appreciated.

  Response from the owner

  Thank you for your business.