Clackamas Federal Credit Union Warner Milne Rd, Oregon City

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$2500

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  Vicki Hunter

  5

  My husband and I have been members here for years now. Friendly, personal service at the window, and inside! During this whole pandemic, they've worked hard! When the window lines were long, because we couldn't go inside, once you got to the window, you received the personal care you were used to! They maintained their professionalism and kindness, while many weren't being kind to them, at a very trying time. I always enjoy seeing my "friends" here! Great institution!!

  Response from the owner

  Thank you for the 5-star review! We are thrilled to hear you were pleased with your experience at Clackamas! We strive to deliver unparalleled service to our members and appreciate hearing about great experiences. We look forward to seeing you again soon at one of our Clackamas branches!

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  Sarah Barr

  5

  I called in to make a payment on my personal loan and auto loan and it was a great experience. I worked with Jamie and I could see her smile over the phone. I had explained to her how I have a business as well, so she helped me update my contact information to keep my customers safe from any data breaches. She was very patient while she took my payment even though she was having technical issues with her system she kept a calm composer the whole time. Clackamas Federal Credit Union has saved me thousands of dollars by low interest rates so I can put more money into my business. I can tell that this credit union is in no way like a corporate bank, but still has the convenience of online and mobile banking that I can link to my other banking accounts out the credit union. I have been with US Bank for 12 years and never received such great customer service. Keep up the good work Jamie!!!

  Response from the owner

  Hi Sarah! Thank you so much for taking the time to provide feedback - and thanks for the 5-star review! We're so glad to hear that you had a great experience with Jamie. At Clackamas, we strive to provide excellent member service. Thank you for being a member!

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  Jason Henderson

  5

  Quick easy in and out first thing on a Saturday morning. Friendly staff and helpful.

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  Johana Reynolds

  5

  I have been banking with Clackamas Federal Credit Union since I was a little kid. Great customer service, always. Clear communication. The app is great and they continue to make improvements as time goes on.

  Response from the owner

  Hi Johana! Thank you for taking the time to provide such wonderful feedback, and thanks for the 5-star review! We appreciate your membership, and we're happy that you're happy.

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  Mason Selander

  5

  I called the Oregon City branch for an invalid debit card issue and I was on hold for maybe a minute. Super easy and very straight forward. Great work!

  Response from the owner

  Thank you for the 5-star review, Mason! We are thrilled to hear you were pleased with your experience at Clackamas! We strive to deliver unparalleled service to our members and appreciate hearing about great experiences. We look forward to seeing you again soon at one of our Clackamas branches!

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  Rebecca Davis

  5

  I've been with these guys for 30 years they are absolutely fantastic I have never once paid a dime for any service. Clackamas they're not like a bank where you have to pay for checking or anything you want to do with your money. if I use an ATM and get charged at the end of the 30 days I get my ATM fees back

  Response from the owner

  Thank you for the 5-star review, Rebecca! We are thrilled to hear you were pleased with your experience at Clackamas! We strive to deliver unparalleled service to our members and appreciate hearing about great experiences. We look forward to seeing you again soon at one of our Clackamas branches!

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  Cody Seelye

  1

  Ashley would not issue a new debit card with my middle and last name. She insisted that it needs to be full name even though they had previously issued several debt cards over the years with only my middle and last name, as well as checks - and I had a tribal citizenship card using the name I desired. She effectively said, “That tribal citizenship card doesn’t matter.” Also their interest rates are roughly half of what their major competitors offer. Clackamas offers .8% for a 3 month CD and OnPoint offers 1.49% for the same term. All tiers for CD and money market accounts were the same difference in yield.

  Response from the owner

  Thank you for taking the time to provide your feedback. Our VP of Member Services, Luke McMurray, welcomes the chance to speak with you further about your experience. Please reach out to him via email at [email protected] or by phone at (503) 656-0671, ext. 1008

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  Donkey Girl

  1

  Came to do a transaction inside the bank and they refused to allow me to use the restroom. Waited outside 45 minutes for the complete transaction. Slow customer service. They said 15 minutes the day before. Pull your money out of this bank!!!

  Response from the owner

  Thank you for taking the time to share your experience & your feedback. We're sorry that you had a longer wait than you had anticipated. Our Regional Branch Manager, Aaron, welcomes the chance to speak with you about your experience. Feel free to give him a call at (503) 656-0671 ext. 2101.

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  Emily Wymore

  1

  Clackamas Federal Credit Union is by far the worst credit union. They treat their employees absolutely horrible, they are a credit union that is only looking out for themselves. The management is terrible and employees are constantly on their phones not helping members or not making the members their top priorities. They have no sense of urgency and are not there for their members. I would not recommend banking here if you are looking for great customer service.

  Response from the owner

  Thank you for taking the time to provide your feedback. Our Senior Branch Manager, Alicia Finch, welcomes the chance to speak with you further about your experience. Please reach out to her via email at [email protected] or by phone at (503) 496-3516.

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  Joseph Gorecki

  5

  Excellent customer service, excellent financial service options, and the IT department is beyond exceptional. Online services are on point. I've moved all of my banking to CCFCU and haven't been disappointed.

  Response from the owner

  Thank you for the excellent review, Joseph! We are happy to hear that you've had such great experiences with Clackamas. Thank you for being a member!