Citizens National Bank Forks Of The River Pkwy, Sevierville

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• F

  Fred Kueber

  1

  I opened my account and would've been 2yrs now. I had some health issues and auto payments came out and after asking many times to not allow my acct to go negative, fees piled up and the account was closed. I tried to work with the bank to make it right. I made my way up to corporate office staff and they said they'd absorb the fees keep my account closed and not report to credit and check systems. I asked, if you'll absorb the fees then why not work with me to reduce the fees to allow me to continue my banking? No response from the corporate office. I've been asking for my 19 bank statements for most of this year and when I called and said if I don't get my statements I'll go to the folks who monitor bank practices. I got my statements the same day. This unethical practice is not cool at all. Beware of CNB, they welcome you with a sweet southern smile but turn on a dime when you call them out!

  Response from the owner

  Good morning Mr. Kueber. Thank you for taking the time to leave your review. I am sorry to hear that you are unhappy with your experience with CNB. Our goal is to build meaningful relationships with our clients and we certainly do not want to discuss details in this public posting. If you are willing, I would be happy to speak with you by phone about your experience. My name is Hope and you can reach me at 865.453.9031.

• F

  Fay Grayson

  5

  Love this bank my card was compromised and they gave me a nuber to call and get remberst and when tjat happend they gave me the o et draft fee back great bank love yall

  Response from the owner

  Thank you for your kind words and 5-Star review, Fay! We appreciate having you as a CNB client and look forward to serving you for many years to come!

• A

  Ashley and Alan Stonerock

  1

  Terrible customer service and fees for basic services... Went in to ask the teller to to print some extra copies of the monthly statements and sign them for a mortgage application. The teller initially said that she would not sign each copy though there was no one else in line. We will take our business elsewhere...

• J

  Jeff Click

  1

  I only like 200.00 to catch up on payment and they would not give me a week to get the balance amount and foreclosed on my house....they sold the house and suing me for The balance of

• G

  Grace Rogers

  1

  This place is a joke! They are inexperienced with fraud and will blame it on you!! Do not leave your money in this bank!! I was with two other banks for ten years and never had one problem and my account has been compromised 5 times here! Plus they are rude!!

• L

  Lee Sevierville

  1

  As a former employee of over 5 years I can say they do not value their employees. Overworked and underpaid. You can go to any other bank in the county and make more by the hour. Everyone knows it.

• M

  Marvnfisher1

  5

  Hands down, BEST bank I’ve ever dealt with. Highly recommend!!!

  Response from the owner

  Thank you for your kind words and 5-Star review, Marvin! We appreciate your business!

• S

  Sandi Fair

  5

  Best bank in Sevier County and surrounding Counties.

  Response from the owner

  Thank you for your kind words and 5-Star Review, Sandi!

• R

  Richard Ballenger

  3

  website lacks a great deal....could be much more interactive etc

  Response from the owner

  Thank you for taking the time to share your feedback with us Mr. Ballenger. We strive to deliver an exceptional client experience and our very appreciative when clients share what we are doing well and what we need to improve upon. I would love to have an opportunity to talk with you in further detail about your ideas on improving our website. My name is Hope and you can reach me at 865-453-9031.