Citizens Bank Money Hill Rd, Chepachet

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• D

  Dana Lou-Who

  1

  Genie has the WORST customer service skills I have ever encountered at any business. When asking her why the bank shut my card off she became annoyed and accused me of giving her attitude. When I asked to speak to someone else she yelled I can call the customer service number and hung up on me. I have since called back 5 times for genie to ignore every call. Absolutely disgusting how she treats customers. Will be banking elsewhere from now on.

• M

  Melanie Desarro

  5

  Sunday night I went to the drive up atm to deposit a large amount of cash. Of course I shoved too many bills in. It kept my money. And did not verify the deposit. I panicked. The banks are closed on sundays. I went in early Monday morning. Freaking out a bit. I learned the drive up atm is handled by an outside company. More panic set in. I needed to deposit that money immediately. They don’t come out until Tuesday for that atm. But. Within an hour. The company had come out. I got a call from citizens. They deposited my money. And I didn’t have to leave my house again. Couldn’t be happier.

• R

  Robert Austin

  1

  Citizens Bank management is unreasonable and unwilling to provide good customer service. I left my debit card at their ATM. I have made suggestions on how they can get it back. They are condescending and arrogant. They told me that I had to drive 95 miles to pick it up. They say that I will have to register a lost card. How can a Citizens bank card in the possession of Citizens bank be lost. Awful, ridiculous and pathetic guest service. I will be posting on Facebook also and I am removing all my money from Citizens. They don't care about their customers. They get a 1 star only because you are not allowed to rate less.

• J

  Jess Lynch

  2

  This review is regarding a specific health hazard situation I encountered today. AFTER we entered the building we were informed of a potential Covid exposure by an employee who was currently quarantining at home awaiting test results. They had us fill out a form with our contact info for contact tracing. I noticed some people weren't informed until after they were finishing their transaction. If you need to go here please stick with the drive through window for now, I also found out no special cleaning was done inside. Reported to RI Dept of Health and Citizens HQ. I feel bad for the employees that have to work in these conditions, it's not their fault but we need to know the risks before we step inside!

• J

  Jill L

  1

  Drive up atm is a joke the machine is broken every time I go. How about you fix your equipment.

• J

  Jason Duquet

  1

  Poor customer service. I do not usually write reviews but I had to this time. Since when can a business taking a $17k check, not be able to verify funds? Guess you have to take your chances with a bad check? Top it off, you get an attitude when you call and no sort of help? Maybe I should pull my money from this bank as well??

• K

  Kyle Hurley

  1

  When you overdraft they take $37 every day

• T

  Thomas P. Sanzi

  5

  "Citizens Bank Is One Of The Best Bsnks In The United States In Which Accomodates All Your Banking Needs!"