Check Into Cash Torrance Blvd, Torrance

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• I

  Indra Raquel

  1

  On 12/04/19 at 5:20 pm I had the worst customer service experience at this store. I was greeted by a person called Chris. He had very bad attitude being authoritarian / overbearing. I was there to collect $160.00 from Western Union. I had the sender's name, the identification number and my driver's license. Unfortunately, when I got my Green Card, the immigration removed one my names because it was too long and did not fit their paperwork. (My original name: Indra Raquel T. da Silva) - (My name in United States: Indra T. da Silva). So, I showed Chris my California Driver's License and he said it wasn't matching his system because it did not have "Raquel" but I had the sender's info and the identification number. I didn't argue so I got my wallet in my bag and I started showing Chris all the documents I had with me that have mt complete name ( my checks, my Brazilian ID, and my Brazilian healthy insurance.) He took my id and went to show Liliana. For my surprise her statement was: "I am sorry. I can not accept it. It does not have an expiration date!" Well, in Brazil, IDs never expires. That's why it does not have an expiration date. I understand it's a franchise and they have rules and policies but I am sure the owner would like to know his client's feedback when it comes to customer service. Chris and Liliana were rude, unprofessional and not helpful at all and for that being said, I believe they are in the wrong job position. Summing it up, I left the store very frustrated and I went to Vons Supermarket because they also have Western Union and I had no problem cashing the money with my California Driver's License. So, I believe Chris and Liliana needs lots of training or probably a different job position where they don't have to deal with people. Attached are the docs I showed to them so you can see that they both were trying to make things difficult to me.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Indra. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 1-800-504-9101 and we'd be happy to assist you. Best Regards, Check Into Cash

• I

  Isabel Villalpando

  5

  Normally I focus on customer service, and in my opinion, your office provides an excellent customer service. Their prompt attention and efficiency is of no parallel, a very nice warm atmosphere too. Not even my bank goes the extra mile as your employees do. Very understanding and never make you feel uncomfortable under any circumstances. Always willing to help and answer any of your questions with curtesy and knowledge. They make me feel welcome and that is very important for me. I most certainly will recommend this service to my friends and relatives. Actually to whoever needs immediate access to financial resources. I know I am grateful I found you.

  Response from the owner

  Thanks for the recommendation, Isabel. We really appreciate you taking the time to share your experience. Best regards, Check Into Cash

• M

  Michelle LaMontagne

  5

  I've had nothing but excellent experiences at Check-Into-Cash located in Torrance, Calif. They are courteous, efficient & friendly. I am so grateful they are available to serve the public, especially at a time like this. Thank-you Check-Into-Cash for being there when so many Americans (especially So Bay residents) are in need of financial assistance at this time.

• J

  James Johnson

  1

  1-25-18 , I applied online and was told at minimum could get a payday loan . I was instructed to bring id ,proof of income and checking information which I did !!! I explained what I want and what I was told the brushed it and restart new and had wait 20mins only to tell the person they need to approve me was not answering phone and because my address was new I needed more information etc . 15 years same income and pay days , bank account same for 35 years smh

• O

  Ont TeeTee

  5

  CHECK INTO CASH, HAS SUCH A FRIENDLY AND WONDERFUL STAFF......THERE ALL SO KIND, I HAVE TOLD LOTS OF FRIENDS, TO JOIN IN, THE EXPERIENCE OF LOANS, WITH A SMILE...HAPPY NEW YEAR TO EVERY ONE......GODLY BLESSINGS, FOR THE NEW YEAR....

  Response from the owner

  Thank you for being a loyal customer. We strive to exceed customer expectations and will continue to do our best to meet your financial needs in the future. Your feedback is vital, as we constantly seek ways to improve our services. Thank you!

• M

  Mauricio Lopez

  1

  I would not give them any stars if it was possible.Horrible customer service,bad attitude,three times I been there,their system is always out of service,but whatever now in days is a gamble.Customer service is not like its used to be.Don’t bother going in to this place if you want your day ruined.

  Response from the owner

  At Check Into Cash, we take customer service very seriously, and your experience is unacceptable. We would like to learn more about your experience and encourage you to call us at 1-800-504-9101. One of our Customer Service Representatives will relay your experience to the appropriate parties and your issue will be resolved. Thank you for your feedback and business. We apologize for misusing your trust and hope to regain it.

• L

  Lil Junio

  1

  They call for 'courtesy calls' not reading notes of extension. No personality at all.

  Response from the owner

  Thank you for sharing your feedback Lil Junio. We take your feedback and concerns seriously and will make every effort to address them. To discuss your concerns personally, please contact us at 1-800-504-9101or [email protected].

• N

  Natalie Ayala

  5

  Fast and easy. I couldn't get approved anywhere because of my credit and they always got my back.

• C

  Cesar real g

  1

  They said closed at 6 pm I arrived before 5:30 it was closed

  Response from the owner

  Thank you for sharing your feedback. We apologize for the troubles and frustration you experienced, and your feedback will help us resolve the problem and avoid it in the future. We would love to talk to you further about your experience and encourage you to call us at 1-877-577-7977 with any questions you may have.

• c

  chhoun malay

  5

  I love this place good service.