Chartway Credit Union W 9000 S, West Jordan

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  Trevor

  1

  I’ve banked with the place since 1998 when it was Utah Central Credit Union and then Heritage West and now Chartway.. Since Chartway took over I’ve had nothing but problems with things that shouldn’t even be issues. I have transferred all money to a different bank and will no longer do business with them.

  Response from the owner

  Hey, Trevor! We appreciate your membership and would value the opportunity to speak with you about the experience to led to this rating. Can you please send an email to [email protected] with your contact information? We'll have a member of our team contact you to learn more and see how we can help. Thank you again for your membership - we look forward to speaking with you!

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  Karma Siegle

  1

  Posted hours online and on the door say they open at 8:30, yet some chick just sat behind the desk with the door locked tapping her nails against the desk like she was bored until almost 9:30. Either change your hours or do your job.

  Response from the owner

  Hey, Karma! We appreciate your membership and would value the opportunity to speak with you to learn more about your experience. Can you please send an email to [email protected] with your contact information? Thank you again for your membership and again, sincerest apologies - we look forward to speaking with you!

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  Johnna Archuleta

  1

  Horrible experience with the bank. Always getting locked out of my online banking and today after talking with an online banking specialist for 45 min. She advised me to call back at normal hours tomorrow to assist me. I guess her shift was over. So basically everything we just went over I now have to do again tomorrow and still have not accessed my online banking. I now have to go to an atm just to check my balance. Horrible customer service

  Response from the owner

  Hi Johnna - We are sorry to hear this and would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch.

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  gina sandoval

  1

  This bank is terrible!!! The people are nice, but their online banking sucks. I have an auto loan with them and nothing is user-friendly. I honestly can’t wait to refinance my truck and get it somewhere else. I just moved and was trying to update my mailing address and no one will talk to me over the phone because I can’t remember my pin and it is packed in storage. Now I have to go into the bank and they are closed every day by the time I get off work. So glad I don’t have a checking and savings account with them. America First Credit Union is the best!!!!

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  Oscar Efrain hernandez

  1

  If you get a loan here, don't take it. Don't trust in these people. A year ago I bought a car and got the loan at this bank, but they didn't give me all the information I needed or they hid it. Today I am paying an extra $ 2000 and they have not given me possible solutions.

  Response from the owner

  Hi Oscar – We'd like to reach out to learn more about your experience with us. If you could please send your contact info to [email protected], our support team will be in touch. Thank you!

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  Jasmin

  1

  Bad customer service. Manager didn't do anything to help my husband, he was the one who had to be after her. He put in a complaint. and the lady who called him back didn't help either, just made him call the manager back. So nothing got resolved.

  Response from the owner

  Hi Jasmin - We apologize for the inconvenience and would like to learn more about your experience with us. If you could send your contact info to [email protected], our team will be in touch.

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  Niall O'Connor

  5

  Awesome branch. Great service and great people working there. My auto loan was sent to another branch accidentally and Clint drove me there to pick it up. You rule Clint!

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  The one and only Savage

  1

  They make it impossible to get caught up. They will not roll a month to the back of loan or move due date. so hopefully god forbid you never have a financial situation arise....

  Response from the owner

  Hi Beningo - We'd like to reach out to learn more about your experience with us and see how we can help. If you could please send your contact information to [email protected], we'll be in touch. Thank you!

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  jorge martinez

  1

  I was waiting for more than 30 minutes in my car to make a deposit and nothing came out to say anything until it rings like 3 times and their attitude is bad they should consider changing employees !!!!

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  Terry Gurule (Elvis)

  5

  Never ever have i been so happy dealing with banks. Thank you for all your hard work Jared.

  Response from the owner

  Hi Terry - We're glad to hear Jared was able to provide you with a great experience at our West Jordan branch. We value your membership and look forward to serving you again soon!