Central Bank Illinois May Mart Dr, Rochelle

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  Justin Hauck

  1

  The switch from First National Bank meant losing mobile check deposit, a decent app, and useful text alerts--all which I used regularly/relied on. Now when there are any tech questions, you can call the bank, but they have to set up a call from their team at another branch as it is no longer handled on site. Central Bank is now more of a hassle than convenient.

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  sams wholesale

  5

  Every bank has their own policies 1st national bank was easier for me to Bank with As Manager. Once central bank took over yes I was not excited But I began to understand their policies a little Better They have friendly staff always with a smile they will do their best to take care of you With what the law allows them to . I always Enjoy Stopping in At Rochelle Location great coffee and always fresh pastries at the coffee shop

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  Sara Lyons

  1

  I've been a member here since it was 1st National, and since the buyout to Central Bank I have had my money frozen and my cards shut off OFTEN. In the last week it happened twice, with legitimate purchases. On top of that, they refuse to contact their customers when there is a problem, so I've had many issues where I need to make a purchase and have to wait until the next business day (not to mention wasting a trip) to have these fools unlock my account! I AM DONE. My whole family is closing their Central bank accounts, and moving to an institution that values the people entrusting their money to the bank.

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  Cassie Roche

  5

  Dale left no stone un-turned. You know you have a great loan officer when you show up at closing and pay less than your down payment! Dale at FNB-Rochelle was our loan officer for our first investment property. He was very open with us throughout the mortgage process, and sent us the final mortgage statement prior to closing. He impressed our lawyer by his organization - he submitted the bank funds to the title company prior to closing - which stream-lined the paperwork at the closing table. We were able to close on our property in under an hour. We definitely plan to work with Dale at FNB – Rochelle for our future investment purchases, and would happily recommend him to our friends and family.

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  Alexander Osborne

  1

  I tried to cash a payroll check from my work that uses this bank and was told I had to give them a bunch of my personal information. I have cashed many check here but this time was told I'm not in the system. I will never cash my checks here or open an account with them after Bs.

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  Nicole Turner

  5

  All the tellers are friendly. I haven't had any issues, but my son who works out of town has had some issues. You might want to let them know if your going to be traveling and using your debit card for large transactions. I'm sure that's a pain, but it''s all in the name of security so I'd deal with it.

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  Alex Hauck

  4

  A lot of people weren't/aren't happy about the buyout, and it is what it is. There were some initial hassles, such as the loss of mobile deposit, but that's back now. The technology still seems to be a step back, but the staff is very friendly, and I really don't have any problems usually.

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  joyce manning

  5

  Thank you Central Bank and Jeff Glenn for helping us when RV broke down in Wyoming. Can't find nicer Bank people than in Rochelle🌞

  Response from the owner

  Thank YOU, Joyce! We appreciate your positive review. Jeff is always ready to lend a helping hand and we're really glad we could help. p.s. aside from RV troubles, did you have a great trip?

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  Carl Gustafson

  1

  Recently sold out to a larger enterprise recently, so you won't be 'shopping local' anymore...also laid off local employees in the process. Bank elsewhere, you have tons of choices out there

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  Linda Ksiazek

  5

  Great service, friendly staff and very knowledgeable.