Centennial Bank Wilder Rd, Big Pine Key

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• A

  Angela Sigler

  3

  Everytime I call I get hung up on or disconnected. It's driving me crazy. The ladies in big pine are very nice but the customer care phone service is terrible.

  Response from the owner

  Centennial Bank strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Centennial Bank. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

• J

  John Petro

  4

  Can’t call the local branch directly. Update: Sheila from the branch called me directly to follow up. Told me the correct number to reach the local bank branch. I appreciate the service. Updated from 2 stars to 4 stars.

  Response from the owner

  Centennial Bank strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Centennial Bank. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

• b

  bea dale

  5

  Extremely helpful, knowledgeable and friendly. I recommend the branch at Big Pine Key, Fl for any banking needs.

  Response from the owner

  Hi bea, that’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!

• A

  Alex Blain

  1

  The website sucks can’t get ahold of anyone. All I needed was my routing and account number. Worst bank I have ever used in my life.

  Response from the owner

  Alex, Centennial Bank strives to provide excellent service to our customers. We have received your complaint and acknowledge your frustration with getting in contact with a Bank representative. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Centennial Bank. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

• P

  Pamela Kailian

  5

  Always very helpful nice people 👍

  Response from the owner

  Hi Pamela, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope to see you again in the near future!

• T

  Tracy Key

  5

  Centennial has my business as long as I can Bank with these wonderful ladies.

  Response from the owner

  Thank you Tracy!