Centennial Bank W Sunset Ave, Springdale

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• D

  Dennis Laughlin

  1

  I would never bank here. I tried to call all NWA branches at noon on a Friday to inquire about cashing a check drawn on a Centennial account. They just don't answer their phone. They don't have anyone to answer the phone, at ANY branch - their phone just goes to a call center where no one answers. Garbage service.

  Response from the owner

  Centennial Bank strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Centennial Bank. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

• W

  William Smith

  5

  Been banking here for years. Cesar just helped me with debit card issue. Very personable and knowledgeable.

  Response from the owner

  Hi William, that’s wonderful to hear. Thanks so much for leaving us a review. See you next time!

• A

  Amber Nunez

  1

  Words cannot even begin to explain how much of a nightmare our first home buying experience was with Centennial bank. Our lender of choice, Tammy Espino quit the day we went under contract and our file was turned over to Jason Fields. Our closing was delayed due to Jason and unwriting’s lack of due diligence. On the day that should have been one of the happiest day of our lives, it instead ended with tears, because we were running the risk of losing our home and being homeless. I laid awake sobbing while looking into temporary hotels to move our family into. Throughout the process I had to turn in the same document multiple times because they either didn’t save them the first time, or decided they wanted the same document but in a different format. Four times I had to gather our bank statements, physically have the bank stamp and sign each page. I was a realtor for 5 years and have never seen such unnecessary requests. The underwriter waited until the week of closing to request documents, the loan officer, Jason didn’t even understand what they were asking for. Our Realtor had to step in to assist, and eventually the regional mortgage manager had to take over our file. Christine Benson, the regional mortgage manager made promises that she couldn’t keep and failed to mention she would be on vacation during the most crucial two days of our loan. Us and our Realtor had to fight to get our closing disclosure and we were finally able to close on our home! However, the night before closing we received a revised settlement statement, which was incorrect. I immediately text Christine about the error, a $4,000 difference in the amount we were to take to closing. Twice, she told me the revised CD was accurate. We close... two hours after closing Christine text me to say “my mistake,” and asked that we go back to the title company with another cashiers check in the amount of 4,000. How, how did she make that mistake after I pointed it out to her?! Jason Fields nor Christine Benson have NO business handleing anyone’s financial business. I wish I could say it ended there, however their mistakes lingered. One month AFTER closing, we were asked yet again to return to the title company because the lender had made a “mistake.” They had dated the mortgage and promissory note incorrectly and we had to re-sign, date, and initial the documents. They 100% ruined our first time home buying experience and I can only hope this review keeps anyone who reads it from going through what we did.

• K

  Kelsea Zieber

  5

  Love the 'hometown'' Feel of this bank!

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  Jolleen Gibson

  1

  Rude as hell and act like you know nothing.