Cash Store E Loop, Universal City

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• B

  Brittany Brockway

  5

  Although I wasn't able to get a loan, Bree was very kind, a complete joy in all honesty. It was disappointing that I couldn't get a loan, but that's not Bree's fault and I'm glad to have chatted with her nonetheless. Give the girl a raise, I might try again because of her.

• W

  Warren Morton

  1

  I applied for a loan and was granted a loan immediately... I changed jobs after a couple of payments And my payday changed... they keep saying to come in and redo the loan. Well I did and it still falls off payday for me and cost me more on overdraft fees than it’s worth... it is really inconvenient they refuse to change my due date ... I still keep up the payment but it’s a hassle... they are not willing to work with you in any way at all and that is sad... I have never missed a payment and they should have helped me out. I DO NOT RECOMMEND loans from this place No customer service at all. All ya get is sorry ...

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We have shared this information with the appropriate members of our management team and we hope that you will remain one of our valued customers. Please let us know if you have any questions or need any further assistance.

• J

  Jasmine Harrison

  5

  I got a loan at the cash store and they are always so polite. I literally love them and would recommend anyone to go to them. They always provide sweet service and are very respectful. If I could give more then 5 starts I definitely would.

  Response from the owner

  Thank you for your 5-star review, Jasmine! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• E

  Elva Saldana

  5

  Went to apply, got approved right away, it was an easy, and a fast process. Alice was the CSR that assisted me. She is very professional and explains everything as you are completing your application. Highly recommend if you need that extra cash!

  Response from the owner

  Thank you for your 5-star review, Elva! We believe that customer service should be a key focus of every company, and we are happy to hear that Alice helped make your experience a great one. Thanks again for doing business with us and have a great day!

• E

  Elaine Carr

  5

  Ms Tameka is the best..got me approved quickly with more money than I actually was applying for..very friendly with excellent customer service..

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• C

  Cheryl Ancell

  5

  Jean was very attentive and answered several questions that I had. Whitney and Eli were very courteous by offering water and candy while Jean was helping me. This will be my next stop when I need a loan. Thank you for all your help. Cheryl

• V

  Vanessa Timpson

  5

  This cash store is wonderful. I needed cash in a hurry and Whitney made it happen. The prep for the loan wasn't bad at all. Whitney was very professional and easy to understand. She also had empathy . I would recommend this cash store to everyone. Whitney is wonderful. She's an example of a model employee. Thanks

  Response from the owner

  Hi Vanessa! Thank you for sharing your experience with us and leaving such a great review. We take pride in our team members providing the best customer service, and we are happy to hear Whitney did just that! We have shared your review with our management team, so Whitney can get the credit she deserves. We hope to see you soon, have a great day!

• A

  Aetoy Edwards

  5

  I was in need of some extra cash a few months ago. And this location was Awesome Tameka and her staff were top notch.

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• j

  jose castillo

  5

  Lupe is amazing at her job ! She did a perfect job at explaining everything! All the people there are fantastic ! I always get great service and I keep coming back ! Everyone needs to come here they are like family to me. Great location Ac always cold. They are willing to work with you no matter what ! Love this place! If I could give them 1000 stars I would !! I hope this gets to corporate soon!

  Response from the owner

  Hi Jose! It gets to corporate lightening fast! Thank you for your kind words. We appreciate it, and we know Lupe does too.

• X

  Xochiquetzal Angel Hernandez

  5

  Eli was awesome helped us so much and we definitely are greatful for his help and his team are very friendly. Definitely a happy with our outcome and help! Thanks Cash Store! Happy holidays

  Response from the owner

  Thank you so much for the review and the shout-out about Eli, Xochiquetzal! We are happy to hear that he and our Universal City team were able to provide the awesome service you deserve and to get you connected with the assistance you needed. Thank YOU for giving us the opportunity to serve you - we hope you have an incredible Holiday season!