Cash Store W, Wylie

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• D

  Destiny Renee

  1

  I called this morning to see what documents are needed for a loan and spoke to Angelica. When I got up to the store, she told me it would be just a moment since she was a helping another customer. That was fine, and I waited my turn. When I got up to the counter, then and only then did she tell me that their systems were down and she wasn't able to process any loan documents. She didn't mention that on the phone when I called, nor when she greeted me. She did mention that the Plano location (20 minutes away) had working systems. It would have been nice to have that information provided when I called or when I came in at first. It's very poor customer service to omit important information.

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service is the cornerstone of our business and we're disappointed to hear that was not the case during your visit with us. We've let the appropriate members of our management team know about this situation, and we will be working to improve service during issues such as these.

• A

  Angela Roden

  5

  I LOVE the service I receive when I go into this store the girls are all awesome and very sweet and caring !

• M

  Mr Beast #1 fan

  5

  How much is the burger fries and drink combo meal at McDonald’s?

• L

  Leah Defrane

  5

  They went above and beyond to help

  Response from the owner

  Thanks for the feedback, Leah! We appreciate that 5-star review and look forward to serving you again in the future.