Cash Store W Broadway, Monona

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• L

  Lori Dawson

  1

  Manager is a lier!!! I just needed a short term title loan for tires for my car, called there before went the first time to make sure what I needed, drove there on bad tires the FIRST time to find out I needed SS card sense recently divorce didn’t have my new one so went to SS office to get it updated and went back again on bad tires and he said he couldn’t except the paper from SS office needed the physical card itself LOL that’s not what’s he said when he told me to come back after got the last name changed on it!!! Gutless is what I would call him LOL just tell me you don’t or can’t do the loan but thanx to a different business I’m getting new safe tires

  Response from the owner

  Hi Lori - thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We have shared this information with the appropriate members of our management team. Please let us know if you have any questions or need any further assistance.

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  Peter J.

  5

  Very friendly staff and very patient. I had an issue with getting a print out of my bank statement and they let me use a secure browser on one of their computers to log in and print it. Once that was done, it was a quick and simple process from there. They told me right away how much I was eligible to borrow and went through how much the payments would be for different loan amounts. They even figured out how much to borrow, based on the amount of the payment I was comfortable making. Overall, it was a very good experience and I will definitely work with them again for any other emergencies that require extra cash!

  Response from the owner

  Thank you so much for your awesome review, Peter! We're always working to provide the best customer service possible and to go above and beyond so that you can have a great experience. We're so glad to hear that your friends at our W Broadway location were able to help you get the cash you needed; and, should the need arise, we look forward to doing business with you again!