Cash Store E Hwy, Copperas Cove

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• C

  Chris

  5

  April at this location is absolutely wonderful! Her communication skills, thoroughness and customer service skills are impeccable. This was my first time using their services and she took the time to explain, answer all my numerous questions and ensure that I understood. When I called back she remembered why I came in to obtain their services and inquired as to how my situation was fairing. What an absolute gem!

  Response from the owner

  Thank you for the incredible review and shout-out for April, Chris! We are so happy to hear that she was able to provide such an excellent customer experience. I've passed on your review to the appropriate members of our team to make sure they know what a great job she's doing. Thank you for giving us the opportunity to do business with you - we really appreciate it!

• R

  R Delgado

  5

  Exceptional customer service. April & Kerri did an amazing job assisting me and explained the process thoroughly. Visit this location and you won’t be disappointed. I will definitely be a returning customer. V/R Robert

  Response from the owner

  We're so glad we could help! Come back and see us again some time!

• T

  Tony Johnson

  1

  My Girl lost her job because they wouldn't stop calling her job. Even though they were ask not to call that # It's against the law to continue to call a # if it's a dnc! They don't care!

  Response from the owner

  Hi Tony! Apologies for the late reply, we have been having some issues accessing our reviews lately. This matter is highly concerning and we'd like to get it addressed immediately. Please give us a call at 1-855-279-2205.

• B

  Beatrice Aponte

  2

  Great to get the money. Poor service when it comes to making payment or paying off. It's hard to get time off work and they close at 6 pm so getting there on time is hard. They will not let you pay over the phone unless you are late on your payment, then they will do a debit. That is not good customer service. I will never use this place again.

  Response from the owner

  Hi, Beatrice! We are sad to hear you did not have a five star experience with us, and we have shared this with the appropriate people. Thank you for letting us know about your experience!

• N

  Nissa B

  1

  Someone named April called my phone looking for a customer and hung up in my face in the middle of me talking . Poor telecommunications skills

  Response from the owner

  We were very concerned to see your review. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• A

  Amelia Crosland

  5

  April and Keri are the best!! They are always friendly and pleasant and they are always helpful and professional with all your concerns.. I really enjoy doing business with April and Keri!!

  Response from the owner

  Thanks, Amelia! We're so glad to do business with you, as well!

• J

  Jamelle Small

  5

  Great place to get a lil cash when in need I been dealing with them for years hands down they are the best for personal loans low interest too great people and great place would not go no where else they are the best.

  Response from the owner

  Hi Jamelle, thank you for the outstanding review! We appreciate you for being a valued customer and sharing your experience with us. Thank you for giving us the opportunity of doing business with you, and have a great day.

• M

  Mike Hunt

  1

  I absolutely loved the service I got from this company, I would recommend this all of my friends and i would tell all the people I work with at the HUB.

  Response from the owner

  Thanks for the great review, Mike!

• T

  Terrance Jones

  5

  I have nothing but good things to say they are always polite and helpful and they honor the refer a friend deal

  Response from the owner

  Thanks so much, Terrance! We're glad to have you as one of our customers!

• D

  DJay Hocog

  1

  No customer service , rude employees , laughed when I myself had asked a question

  Response from the owner

  Hi Djay - thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We have shared this information with the appropriate members of our management team. Please let us know if you have any questions or need any further assistance.