Cash Store N Interstate 35 Frontage Rd, New Braunfels

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  Suzanne Hunter

  2

  K they have been helpful in lending me cash. However, I spoke to them at the New Braunfels, TX location about me going into surgery July 20 and being in recovery mode for up to six weeks. The only thing they could offer me to refi the loan. If I did that, I would have to start over which I have done before with them. I think it is perfectly illegal to have a person pay triple with refinancing the loan. My husband has to go in surgery around the end of the year. On top of that, the property management we are leasing from is selling this property and we just moved in four months ago. I think when a customer and the customer's family is hit this hard, there should be an arrangement that will not put the family in jeopardy. This current loan is almost paid off and I am hoping I never have to do this again.

  Response from the owner

  Thank you for bringing your experience to our attention. APR stands for "Annual Percentage Rate" and shows you the rate of interest you would end up paying if your loan was left outstanding (and accruing interest) for an entire year. By paying back your loan on time, as the Cash Store encourages you to do, your loan fees will likely end up being cheaper than the costs of a bounced check, overdraft fees, a missed credit card payment, or a neglected bill. Thank you again for your review and have a great day.

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  Brandy Gallegos

  1

  Will not do business with them ever again total rip off store in New Braunfels website says closes at 7 and I show up at 6 and doors are locked went to universal City location to pay off loan real quick and charged again on Monday 😡 for what they claim is interest. Total rip off.. need to fix your website hours and tell customers before u send them to another location we will b taking more $ being when they are closed..

  Response from the owner

  Hi, Brandy. Thank you for letting us know about your experience. We looked into the problem you experienced regarding our hours, and it seems that Google had our hours listed wrong. We would like to assure you that we have resolved the issue with the Google listing. If you have any other questions or concerns, please feel free to reach out to us, and we would be more than happy to assist you.

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  Luis Prieto

  5

  As an ex-banker I can confirm that these people are extremely professional and transparent. Great customer service. Mr. Sherwood is one of a kind. Highly recommend. Luis E. Prieto, Jr.

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  Heather Cantu

  5

  The staff here is very helpful and friendly. I have been happy with the customer service received this far.

  Response from the owner

  Thank you so much for taking the time to share about your experience with us, Heather!