Cash Store N Mesa St, El Paso

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$2500

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  Moses Renteria

  1

  Unfortunately for John (the tall man with the glasses who is subtly offensive and condescending) I have to give 1 star ,and it would actually be less than a star if it were possible. This is not out of spite ,this is honestly just a case of deception. I really really only needed 100$ to replace the water pump tonight before the drive to my new job tomorrow. I called ahead of time and was told by a female that answered the phone that I was good to go get the loan. Oops guess not because old John with the 90's plad shirt denied me even after I provided the sufficient documents required. Cheers John. (Wears glasses brown beard looks a bit greasy)

• I

  Isabella Dasilva

  5

  John (store manager at this location) was absolutely amazing and helpful! He was very well at explaining everything to me and making sure I understand what I’m doing!

  Response from the owner

  Thank you for your 5-star review, Isabella! We believe that customer service should be a key focus of every company, and we are happy to hear that John helped make your experience a great one. Thanks again for doing business with us and have a great day!

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  Aby

  5

  Always very nice when I come in for my payments, and every staff member knows how to answer every question I have.

  Response from the owner

  Thank you for your 5-star review, Aby! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

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  Miguel miranda

  5

  Excellent experience! Zuleika and Raul showed me great customer service. Very much recommended

  Response from the owner

  Thank you for your 5-star review, Miguel! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

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  Nicholas Herrera

  5

  John did a great job and was very courteous through out the whole process

  Response from the owner

  Thank you for your 5-star review, Nicholas! We believe that customer service should be a key focus of every company, and we are happy to hear that John helped make your experience a great one. Thanks again for doing business with us and have a great day!

• C

  Christina Flores

  1

  Got a loan today and went to the ATM to deposit the cash I was given. One of the 20 dollar bills kept getting rejected so I started to examine it and realized it was counterfeit. So I called the store and was told that they would not exchange the 20 dollar bill because they don’t know if they gave it to me. I had just been there 30 minutes ago and Yes they did give me a Fake bill. I know 20 may not seem like much but for the amount I am having to repay for the loan I feel like they should have taken that fake bill back. I asked the representative if they checked the bills and was told they have a marker to check them but this bill didn’t have any markings so it clearly wasn’t checked.

  Response from the owner

  Hi, Christina. Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We have shared this information with the appropriate members of our management team and we hope that you will remain one of our valued customers. Please let us know if you have any questions or need any further assistance.

• D

  Danny Garcia

  5

  John and his staff are professional and always offer other solutions regarding loan products. Very pleased so far.

  Response from the owner

  Thank you for your 5-star review, Danny! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• A

  Alex Steele

  5

  John and Zuleika are the friendliest every time I come in. After coming here for three years they still maintain amazing customer service and professionalism

  Response from the owner

  We value you as a customer, Alex, and we are so glad to hear you continue to use us for your cash loan needs!

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  gina salazar

  5

  Great service all the time!! Staff is so friendly at THIS location. They work with you!

  Response from the owner

  Thank you so much for the glowing review, Gina! I'm happy to hear that our team at the N Mesa St location is providing top-notch service and was determined to go the extra mile to get you connected with a product that works for you. I've shared your review with the appropriate members of their team to make sure they get the credit they're due - but please let us know if you need anything else!

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  Bertha Lugo

  5

  John Raul and zukeika They treated me very good, always help me when I need the money. Happy holidays!

  Response from the owner

  Thank you so much for sharing your experience, Bertha! We appreciate the opportunity to help you out and are glad to hear our El Paso team is providing such excellent service. You have a wonderful holiday, too!