Cash Store E, Canton

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• B

  Briana Hazel

  1

  My husband was late on a payment, and they FORCED him to refinance with them. He tried to make a payment yesterday, and the lady REFUSED to take it! Told him if he didn't refinance, then she was sending it to collections. This is after he has already talked to someone else who made an agreement with us to pay on the 22nd. This place is a BULLY!!

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that customer service should be a key focus of every company and we are disappointed to hear this was not the case with your experience. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• A

  April Tawater

  4

  The attendant/manager was SUPER nice and attentive...She made sure the process was as quick as possible and i was able to get cash in hand before i walked out the door...the only draw back was the system did not identify me with my authentic Texas DL...it said my birthday was incorrect and asked for additional identification such as another government issued photo ID or a birth certificate...so i had to leave the office to retrieve that document...unfortunately i required an additional piece due to my DL having my married name and my birth certificate having my madian name and i had already gone thru this before so i made sure to have my marriage license to show the reason for the name change and also verified my birth date...still a great place to go when you need help immediately and they will be my first choice if i need help again in the future...definitely referring anyone who needs the help but must emphasize the importanceof being completely knowledgeable of the requirements, fees, time period and what you're finances are and what you wool be able to handle before making a decision like this because the loan and process is fast and easy but the payment could bite you if you're not careful and educated...i honestly would NOT habe made this choice if i didn't have a sure security to pay the loan back before the allotted time frame given to me.

  Response from the owner

  Hi, April! Thanks so much for being a customer! We're glad we were able to help, but we do apologize for any inconvenience you may have experienced. We're also glad to see how well informed you are, and would like to thank you for sharing your experience with us! We hope to see you again!

• B

  Brenda Pate Honeycutt

  5

  Maggie was such a great representative and treated us special! Great personal customer service!

  Response from the owner

  Hi Brenda - thank you for sharing your experience. We firmly believe that good customer service should be the cornerstone of every business and we are very pleased to hear that was the case during your visit with Maggie!