Cash Store John Deere Expy, Silvis

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• E

  Elizabeth Besette

  5

  I recommend the cash store for all of your loaning needs. With their fast and friendly staff they make you feel comfortable and at home as they show you the step by step process of your loaning experience. As a first time loaner I was nervous as I did not know what to expect. But I was faced with the best staff ever that eased my mind and answered all my questions. They also give courtesy calls to remind you of your scheduled payment which in return is very helpful if you have a very busy lifestyle. But overall the cash store is an outstandinglyamazing place to go if you need a loan.

  Response from the owner

  Thank you for your terrific 5-star review, Elizabeth! We strive to treat each and every customer with the respect and dignity that they deserve. We take great pride in our customer service and we are very happy to hear that you had such a great experience. I will reach out to the proper internal team to ensure that the team-members at this store receive the proper kudos. Thank you again for your review and have a wonderful day!

• T

  Tresa Bainter

  5

  I've had two loans through them. The staff ( Melanie) are very warm, and very kind and welcoming. In a time where quality customer service is fading you would never know it. I would suggest going there(Silvis Store) if you are in need of loan.

  Response from the owner

  Thank you for your awesome 5-star review! We believe that customer service should be the cornerstone of all businesses. We are very happy to hear that our staff helped make your experience a good one. I will reach out to our internal team to ensure our store staff is properly recognized for their great service. Thanks again for your review and have a great day!

• S

  Shaun Cook

  1

  Store is open 8hrs if u get paid 8hrs of pay then take a lunch 2 work.. never had a problem until I go 2 pay off and it's closed now I have 2 be 2v work and get charged more because they don't have set hrs 2 leave 4 anything they just lock up and go. . never again will they get my business and I'll tell everyone how they appreciate good customers. .I didn't want 2 give even one star but that's the only way 2 post a review.

  Response from the owner

  Thank you for bringing your experience to our attention, Shaun. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We apologize for the inconvenience you experience and have shared this information with the appropriate members of our management team.

• J

  Jenny Pettit

  1

  Did not even want to give 1 star. I had a loan there and lost my job. I told the manager I'd pay double since I was starting another job they over drew my account for the whole amount, plus turned me in to collections which I paid then 2 months ago I had another collection company call I paid them again and now I'm trying to get my money that I over paid back. All in all a 400$ loan costed me close to 3000$. The manager at Moline kept telling me he was handling it. I finally demanded the home office number n called myself. They were more helpful than the damn store.

• V

  Vickie Miller

  5

  Melanie is very helpful ..friendly...and she always makes me smile when she calls She deserves a raise!!

  Response from the owner

  Thank you for your awesome 5-star review! We believe that great customer service should be the cornerstone of all companies and we are delighted to hear that Melanie helped make your experience a great one. I will reach out to our internal team to ensure she is recognized for her great work. Thanks again and have a great day!

• G

  Goddess Black

  5

  Very helpful and friendly makes you feel at home

  Response from the owner

  Thank you for the 5-star rating!