Cash Store Spencer Hwy, La Porte

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• A

  Alyssa Rodriguez

  5

  This review is for Miriam Gutierrez, store manager of the cash store located on 9001 Spencer highway. I walked into the store approximately around 5:30pm, she had let me know there was a couple of customers ahead of me and gave me the information to prep the paperwork needed. While waiting, not only did she keep reassuring me and the woman next in line that she would be with us shortly, I also noticed she was multi tasking between two other people at the same time, meeting their needs, and making sure she did everything possible to help them. I was finally seen around 6:35pm, embarrassed by the fact that my emails were not going through for her to process me. She kept repeating the words “we are going to make sure we get what you need. Don’t worry. I got you.” The upmost, respected words you could give to a customer. When all was said and done,, I left at 7:30pm, meaning she worked over time and still hadn’t gotten to the woman behind me. The entire experience was great due to her positive attitude and humble approach to the challenges. It was refreshing to see some one care as much as she did, and had a smile on her face the entire time.

  Response from the owner

  Thank you for your wonderful 5-star review, Alyssa! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• L

  Leonitus Hundo

  5

  I had a terrific experience with Miriam. She was very professional and Very Nice and helpful. I came in a tad stressed and had issues with printing out some paperwork and she kindly walked me thru it and we eventually got loan done. She is the true definition of how someone in the customer service industry should be like. PURE EXCELLENCE!😁👍👍

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that Miriam helped make your experience a great one. Thanks again for doing business with us and have a great day!

• S

  Stevie Kesterson

  5

  I went in and talked to the store manager, Miriam. She was amazing. She helped with everything I needed. She was very thurough and told me how everything worked first hand. It was an a very very good experience.

  Response from the owner

  Thank you for your 5-star review, Stevie! We believe that customer service should be a key focus of every company, and we are happy to hear that Miriam helped make your experience a great one. Thanks again for doing business with us and have a great day!

• D

  Davin Smith

  5

  Both ladies working inside were excellent in their Customer Service and the Store Manager Miriam Gutierrez was extremely helpful, patient and very involved in her customers and getting to know them. I would definitely recommend them for your cash loan services. Best Experience I’ve ever had with a loan store. Thank You Miriam!🙂

  Response from the owner

  Wow - thank you for the incredible review, Davin! I'm so happy to hear that Miriam and the La Porte team are doing such an amazing job at taking care of valued customers like yourself. I'll definitely be letting our internal team know about your shout-out so that they can get all the kudos they deserve! Thank you for giving us the opportunity to do business with you, and I hope you have a wonderful day!

• A

  Anmarie Peterson

  5

  Had a super great experience with Miriam! She was so patient and took care of all her customers without making any of us wait too long. Very happy with my visit

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for your review and have a great day!

• T

  Teshell Modeste

  5

  I was helped by the lovely Miriam Gutierrez. She was very nice and she knew what she was doing. Explained everything in detail and was very informative and caring. She made sure I knew everything before I left. Made the process less stressful. I love that they have a computer in case you need to print anything. Best experience ever!!

  Response from the owner

  Thanks for letting us know Miriam is so awesome! We hope you come see us again!

• E

  Emilee Champion

  5

  Miriam was absolutely amazing she was so sweet and so friendly. I was able to help me through a really difficult time 100% recommend speaking with Miriam!!

  Response from the owner

  Thank you for your 5-star review, Emilee! We believe that customer service should be a key focus of every company, and we are happy to hear that Miriam helped make your experience a great one. Thanks again for doing business with us and have a great day!

• C

  Candie Rivas

  5

  Miriam G., the general manager at the La Porte location was phenomenal with her excellent customer service! She was able to approve me in minutes and explained everything in detail to the point where I didn’t have to ask any further questions. I’d recommend this La Porte location any day!

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that Miriam helped make your experience a great one. Thanks again for your review and have a great day!

• S

  Sherry Hayhurst

  5

  Everyone is so friendly and helpful. Great customer service from these people, especially Ms. Gutierrez, the manager. Jerval always has the best smile and is very helpful. What a great bunch of employees. They all deserve praise.

  Response from the owner

  Hi Sherry, thanks for your feedback! We strive to provide the best customer service possible, and we're delighted to hear that you received exceptional customer service from Ms. Gutierrez and Jerval at our La Porte location. We'll pass your comments along to the appropriate members of our management team, and we look forward to serving you again in the future!

• J

  James Bump

  1

  Rude, unprofessional, will lie to your face and have the nerve to try and lecture you for being frustrated. The manager Miriam took a full five minutes to explain how and why my bank and its employees are dumb and don't know what they're doing, just to turn around and run the application with the info she'd already been provided with four times. Miriam also made sure to tell me I was declined because I "had opened my mouth at the wrong time... I mean account at the wrong time." That remark sure wasn't missed, and definitely not needed as my account had been open long enough for their criteria. That's shade on a low level.

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We have shared this information with the appropriate members of our management team and we hope that you will remain one of our valued customers. Please let us know if you have any questions or need any further assistance.