Carter Bank & Trust Riverside Dr, Bassett

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• K

  Karla “Misfit” C.

  5

  Carter is a lifetime free checking bank. I've banked with them for 40 years. I've never had any issues with service and the tellers at the Bassett branch where I do most of my banking are always polite and outgoing. Also any questions I have they are always happy to take the time when helping.

  Response from the owner

  Karla, thank you for the high star rating! We look forward to helping again in the future. Thank you for choosing Carter Bank & Trust.

• K

  Kimberly Brown

  5

  I moved to the area in 2020 and love it. My finance lives in Floyd,Va. He had a government check he had to cash and didn't have time to go to Floyd to get it cashed, the ladies at Carter Bank were absolutely accommodating and understanding and with a little paperwork he was on his way, cash in hand. I was impressed, then I needed a document notarized and spoke with Rhonda at Carter Bank and Trust, the stanleytown Bassett branch, she was extremely pleasant, informative and helpful. It's for these reasons I'm switching all my finances and banking needs to Carter Bank and Trust! When you get out the way, stellar, and outstanding service these ladies and this Bank provides you hold on to it! Bravo!

  Response from the owner

  Kimberly, thank you for taking the time to leave a review for us at Carter Bank & Trust. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We'll be sure to also share this with the team!

• L

  Lisa Moody

  4

  I've been with Carter Bank & Trust around 35 yrs with no major issues. Just wish we were provided with an ATM to withdraw and deposit after business hours. 😁

  Response from the owner

  Lisa, we really appreciate your positive review! We have ATMs at select locations, with a plan to have them installed at all of our branches in the next couple of years. The closest ATM to you is at our Martinsville Branch, across from Chick-Fil-A. You also have access to more than 37,000 ATMs to withdraw money surcharge free through the MoneyPass® Network. Thank you again for being a loyal customer of Carter Bank & Trust.

• R

  Rhonda

  5

  I have always been treated well at Carter Bank. We have been doing business with this bank for the past 40 years way on back when it was Patrick Henry bank. There is a lot of the same employees there and they know us by name and always come by to greet us when we see them out somewhere.

  Response from the owner

  Rhonda, thank you for your kind review; we are happy to pass along your comments to the team here at Carter Bank & Trust! We hope to see you soon!

• I

  Isaac Roark

  1

  Waited in line at the drive through. Got up to the window and they refused to help me saying they were closed. I was in line before 12p. Me and another vehicle were refused service. Only used this location because it was close to my work. Will use the local closer to my house in the future.

  Response from the owner

  Mr. Roark, thank you for your honest feedback regarding your experience at our Drive Thru on Saturday. At Carter Bank and Trust we are committed to being your lifetime financial partner in all of our communities. We value your feedback and will be back touch with you shortly. Thank you for banking at Carter Bank and Trust.

• E

  Elizza Lee

  1

  Everyone EVERYONE down there is so hateful. They dont do there job correctly and they all think they're just the hot stuff. But I'm sick of it now I gotta go out of my way to get things done because I cant bare to go in the awful pathetic place

  Response from the owner

  Cassidy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (276) 629-1776. We look forward to hearing from you.

• C

  Ciera Powell

  3

  Its always a long wait. I wish they would add a atm soon.

  Response from the owner

  Ciera, we're disappointed to hear about the long wait you had at our location. We do appreciate your recommendation and will pass this along to our management team.

• N

  Nicky Rose

  1

  They never pick up there phones

  Response from the owner

  Thank you for taking the time to let us know about this experience. We can assure you that we do not find this type of behavior acceptable. I have provided your review to the Branch, Area and Regional manager to understand why this is occurring. Thanks for bringing this matter to our attention.