Carter Bank & Trust Willow St, Mt Airy

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  Dantea Bell

  5

  Love this bank. The manager Nikki goes above and beyond for me as a customer. Love being able to go in the bank and the manager takes the time to greet you by name and make sure you are taken care of. Does not shy away from answering the phone and personally handling problems. She makes banking enjoyable.

  Response from the owner

  Dantea, thank you for your kind review; we are happy to pass along your comments to the team here at Carter Bank & Trust! We hope to be of service to you again in the future. Best wishes, Carter Bank & Trust

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  Laurel Jessup

  5

  Absolutely, hands down love the family care free environment. It's so quiet but someone is so quick to help you and so friendly on arrival! Love how quick it was to setup my account with little effort and the conversation with Mrs. Nikki made the time feel like comfortable and like talking to a friend you've known for years. A small chain bank with A lot of love and tender care. Hope it stays that way seeing that I'm new and all to this bank!

  Response from the owner

  Hi Laurel, thank you so much for your positive comments about Nikki and Carter Bank & Trust! Please let us know if there is anything else we can do for you; we are more than happy to help!

• C

  Crystal Inman

  5

  My husband just opened an account with them the other day. We were so satisfied with the experience we had! All the employees were so polite and helpful especially Nikki Kemp! We just loved her personality and her willingness to want to make the experience for us a pleasant one! Thank you! We recommend this bank hands down!

  Response from the owner

  Crystal, thank you for letting our team know how we did! We are happy to have provided you with such a positive experience. Take care, we look forward to helping again in the future.

• A

  Angela Eldridge

  4

  The staff is very professional,friendly, courteous,helpful, and efficient. They offer free checking, savings bonds loans, and notary services. They offer online banking. Wheelchair accessible entrance. Plenty of parking. Stop by and talk to them about opening account.

  Response from the owner

  Angela, we are so happy to read such a great review about Carter Bank & Trust! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• M

  Michael Dixon

  1

  First of all, there's no easy way to call and check my balance, there is also no Atm at the said location, I feel as if they're stuck in the stone ages. Second of all, I never got set up so say if I got hacked I would have no way to call and cancel my card, I feel like I'm totally stuck with this company, I strongly recommend another banking company such as BB&T

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  Michael Martin

  3

  I went thru the Drive Thru line today. They had one teller working who was providing the best service she could. I waited about 23 minutes with only 2 cars in front. Drive thru times need to improve.

  Response from the owner

  Thank you for taking the time to let us know how we did. We apologize for your extended wait time. We are always looking for ways to improve and your feedback will assist us in providing better service. Hope you have a great day!

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  eva Winemiller

  5

  We set up a one of our business accounts with Carter Bank! It was super easy, quick and hassle free! Can’t beat the customer service. Thanks!

  Response from the owner

  Eva, we are so happy to read such a great review about Carter Bank & Trust! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• M

  Michael Bennett

  5

  They are stuck in the stone ages. They have no atms, no online banking and recently got debit cards. Stefany is an awesome manager.

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  Sherry Kearns

  5

  The manager at the Mt Airy branch is very helpful and aways smiles when we come in .have brought my accts over and future accts in the new year Thank You Nikki and staff

  Response from the owner

  Sherry, we appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

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  Tam D (Rain)

  5

  Great customer service. Good friendly staff. Only bad thing no online banking