Capital City Bank US, East Palatka

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• H

  Hamby Roofing

  5

  Excellent Experiences From Tellers To Loan Officers. They Have Earned Our Business & Personal Accounts As Well As Helped Some Of Our Clients With Their Home Improvements. Without Any Reservation, We Highly Recommend The Services This Branch Continues To Offer.

  Response from the owner

  Hi Hamby! Your comment just made our day! We aim to make exceptional service the standard here, and it’s great to hear feedback on how we’re doing. It’s our pleasure being your Banker! Thanks so much for your business.

• C

  Christina Petermann

  1

  Customer service by front tellers is deplorable. Lady that does drive thru is amazing and extremely helpful. Would not let me pay a bill for a loved one in the hospital, so had to drive across town to come back twice. Last person took my payment. Unbelievably bad, and will be ridding my family of accounts here.

  Response from the owner

  Hi, Christina. We are sorry to hear you were disappointed by your visit at the office and appreciate you sharing your concerns. At Capital City Bank, we aim to make exceptional service the standard, so we want to know about it when we don’t hit the mark. Rest assured, we are taking your comments to heart. We will share them with the manager of the office so the issue can be addressed. Thanks very much for your business.

• Q

  Quincy Masters

  5

  Our funeral home has dealt with this bank and their predecessors for 50+ years and are very happy with their service.

  Response from the owner

  Hi Quincy Masters, Thank you for the 5-Star rating. It made our day! We aim to make exceptional service the standard Capital City Bank and it’s great to hear feedback on how we’re doing. Thanks so much for your business.