California Check Cashing Stores San Pablo Ave, San Pablo

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• E

  Eljoye Pistolerowilson

  1

  The workers there behave arrogantly and make fun of customers with poor English. I was most impressed by a black woman with locks of blue and yellow hair and one from Samoa, or at least resembling one. I tried three times to cache a check there that they claimed was fake. Then I went to cache it in Cash 1 where they finished my service in 15 minutes. I recommend that you avoid California check caching and use Cash1 where service is much better.

  Response from the owner

  Sorry that your visit fell short of expectations. We appreciate you taking the time to share your feedback.

• Y

  Ynthia Mason

  1

  Customers service terrible the timing is unecessary and they do not consider customer service

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• G

  George

  2

  They get your busines.s done but the wait time is tremendous. There is a huge white lady working there w serious attitude. Someone let her know the customer is more important than her getting comfortable at her station aft her break

• M

  Mosthated Herbo

  1

  They take a very long time and act like they do not know what they are talking about

  Response from the owner

  Thank you for the Review. We invite you to contact our Customer Service team at 1-855-920-9800 with any further comments, concerns, or suggestions you wish to share.

• E

  Ebonie Johnson

  1

  Ok so I usually get ok / good Customer Service from the current employees here at this store. I visit here like 3-4 times a month usually. So I guess I'm a regular? But TODAY unfortunately , I Experienced HORRIBLE Customer service at this Store from MARIA (older-heavy set lady) , she was rude as soon as I walked up to the window. She definitely had a rude demeanor and energy she was giving off right away as if she hated her job or even me (even tho I don't know her) even another customer spoke up about it when I did. not only that but every time I go there to western union money to same place that is already associated with my file in there computer system, it take less then 5 mins for the reps to process my transactions she took 15-20mins( no one was in line either) because she stopped in the middle of my transaction to open up side door for a delivery guy (and took her time unconcerned with my time) when there was other employees chilling in The back ? Really! ? But the girl helping a customer right next to her (which she was closer to door also) did not stop in the middle of her transaction when helping her customer ? So why did I get mistreated? So I politely said "can you please next time finish my transaction before you help someone else "? And the customer next to me , leaned over towards Maria and said the customer is right ! And she gave us attitude and brushed off like we was in the wrong !!?? I also currently work customer service so I know and get rude customers all the time or have home problems but "our" job requires professionalism at all times and Maria might need to be Re-trained or be talked too because honestly, for her age it was ridiculous the amount of disrespect she gave me when I'm a continued paying customer and gave no attitude. Just really disappointing ! I hope she figured it out. I will be back and give update on any improvements!

• C

  Christina Smith

  1

  If I could give 0 stars I would. My mother recently went to this store and they had a promotion with insight prepaid where you receive $25 for the loan. My mother loaned here and then she had to cancel the loan because they put it for the wrong date and she had to wait 2 days before she could get the right date she wanted, but before she cancelled the loan she called San Pablo to see if it would cancel this promotion(since we already had the card) she said that it wouldn't cancel the promotion. So my mother cancelled the loan and re-loaned 2 days later. Fast forward to about 1 month the card doesn't work, sje paid the loan amd now according to them, the card got cancelled because the loan got cancelled, instead of them trying to find a solution they're just like sorry can't do anything about that. When we asked why ypur worker at your store said it shouldn't be a problem they put it back on us and said that we should have been more clear with the question, how clear do we need to be. If you're going to put out a promotion, then honor it. Lesson learned, won't be back. Too many excuses for why they can't make the situation right.

• S

  Shyla mac

  5

  I go here at least once a week. The women there are pretty nice & helpful. Never have any issues except the occasional new trainees are really slow but thats to be expected 🤷‍♀️

• A

  Angel Landsborough

  5

  Excellent customer service and very quick! I’m never in here longer then 5-8 mins unless there’s a line! 😊

  Response from the owner

  Thank you for the Review! Hope to see you again soon at California Check Cashing Stores!

• N

  Natalie Esparza

  5

  I went over there today March 8th 2020, to handle some business there was two girls working one left, there was a long line and the only one window open, it was on a Sunday afternoonthat girl treated everyone with respect and apologize for the long wait she truly gave good customer service

• m

  mrMajorSmokeMajor Walker

  5

  The people here are friendly fast, great serves, I had one day forgot my I D and they asked one question and I was able to cash my check, so it's a great Place to be in to their system. Good parking and all. BYE BYE NOW!