California Check Cashing Stores E 14th St, San Leandro

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• T

  Teresa Estrada

  1

  Came here today to cash 2 checks. This old lady named Debrah was very rude from the start. I noticed that while helping another customer she constantly kept raising her voice at them for no reason. When it was finally my turn she scanned my checks and she first claimed that the checks were more than a year old! (Which they weren’t). Then I pointed out the date and then she claimed that the checks had already been cashed and took both of my checks and said she had reported them to her corporate. This lady kept coming up with excuses not to cash my checks. I asked to speak to the manager since I hadn’t cashed them and she claimed to be the manager and wouldn’t help me. I was treated like a criminal by this lady! I don’t understand why would this place would want to make her a manager (if she really is) if she’s going to treat customers very badly!

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• A

  Amber Leigh Melby

  1

  Here now and there's 10 people in line. And it hasn't moved much in 20 minutes. Only 1-2 people actually working the customers and everyone else is chatting behind the glass partition. Every single time I'm here it's the same story. Luckily I only have to be here once a month.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• D

  David Leech

  5

  Ive been to several different check cashing places and this one by far is the best. The customer service from Tyler there is second to none. Id highly reccomend this location to friends and family. Thank you Tyler for being a shining light in the dark world of customer service

  Response from the owner

  Thank you for the Review! Hope to see you again soon at California Check Cashing Stores!

• c

  canemamonique westbrook

  1

  I walked in 3/29/2022 at 6:59pm and the service rep refused to cash my check and told me he drawer was counted and closed before the store actually closed then proceeded to giggle with the trainee. HORRIBLE SERVICE

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review.

• a

  alexix johhs Johns

  1

  This place is very unprofessional and rude lines always long never enough customer service need better workers can treat people like we on your time need more smiles good vibes business Atmosphere

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• S

  Sunny Smith

  5

  I have never had a bad experience at San leandro CC. All the ladies are helpful, and polite. I started coming to this location almost a year ago. Because the store in Durant square closed the ladies at that location great also. Thanks CC

  Response from the owner

  We're delighted to hear about your positive experience at California Check Cashing Stores. We care about every team member and your input is important to us. Thanks for taking the time to leave your review!

• M

  Michelle Clark

  1

  Came in to cash a check they were very rude had me there for a hour just to be racially profiled and discriminated against. Once they verify check three times to make sure it was not cash once they seen that it wasnt they still did not want to help me. They were extremely rude and unprofessional. And this happened no just one time but 3 other times in 3 other occasions when i cash my check.

  Response from the owner

  Your experience is not typical and is concerning to us. We would appreciate it if you would contact our Customer Service team by calling 1-855-920-9800 about your recent experience. Our Company is committed to ensuring that all customers are treated with respect regardless of their race, color, sex, gender, age, or any other legally protected status.

• R

  Rowland Morey

  5

  Today, both Georgina and Jasmine were very helpful, courteous, kind, and professional. Thank you for being available on Sundays.

  Response from the owner

  Thank you for your feedback! Your shared comments are appreciated. If there is anything else we can do to make your experience better, please let us know. Thanks again for choosing California Check Cashing Stores!

• J

  Jon Lawrence

  1

  Store is a joke they are the rudest ever, one of my employees went to cash their check, and they called me for verification and they still told the employee NO. I heard the teller on the phone say, "I'm not going to cash it because I don't have to" and then they hung up the phone on me...It was a legit Citibank Check BTW

• E

  Ezetta Gautier

  1

  This company sucks big time there slow as hell need to hire more people and keep them i sat in there and waited 35 damn mins i couldn't believe i was sitting there that long they need to get it together please for the community they were very unprofessional l.