Brokaw Credit Union Schofield Ave, Schofield

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  Tracy Roach

  5

  Jenny our loan officer at Brokaw Credit union is the best! She is knowledgeable, personable and very honest. Jenny always keeps your best financial interest her goal. The lending process is so well done and tuned to perfection. We love Brokaw Credit union from the front door to the drive through. Every team member with Brokaw Credit Union ensures our family is secure and protected financially. Being a member you’re highly respected and a huge part of a home town family tradition built on a strong foundation of security. The online banking is secure, streamlined and very convenient. To everyone at Brokaw Credit union, keep up the great work!!

  Response from the owner

  Tracy - Thank you so much for your review! All of us at BCU also think Jenny is the best. We are so happy that you have had a wonderful experience and appreciate your business. It was great to see at the credit union today!

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  Tom Levandoski

  5

  I've been doing business with BCU for over 30 years. Great credit union !

  Response from the owner

  Thank you Tom for the review! We appreciate you and your loyalty to BCU!

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  Brent Pregont

  5

  The best banking experience you can receive in a small town. Jenny is absolutely wonderful to work with and their staff is always willing to go above and beyond. Do yourself a favor and start building a relationship with Brokaw CU!

  Response from the owner

  Thank you so much for the kind words! All of us here at BCU also love working with Jenny. It is great to hear of your experience. I will pass your comments on to Jenny!

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  Kim S

  5

  The employees make you feel welcome and are very nice to work with!

  Response from the owner

  Thanks Kim! Thanks for taking the time to leave BCU a review! We appreciate your kind words!

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  Paul Duebler

  5

  The customer service is wonderful. If I have a problem, I could count on them to fix it. Opening a new account only takes minutes. When I go through drive thru with my dog , they give him a dog biscuit. I've been with them for over 20 years and I will continue to bank with them for at least another 20 years. Keep up the good work!

  Response from the owner

  Wow. Thanks for the compliments, Paul. We appreciate your kind words.

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  John Smith

  1

  If I could leave zero stars I would. I started banking here 12 years ago and the customer service was great. As years went by the customer service got worse and worse. The bank is also extremely behind compared to r other credit unions. It takes days for external transfers to go in, they don't offer the option of having an HSA card you can only have checks, and their app and website is always down so you can never check your balance. After 12 years I have finally chose to go to another credit union that actually puts the customer first.

  Response from the owner

  John, I'm very sorry you feel you've received less than favorable service. To the best of our ability we desire to problem-solve for each individual member. Whether you choose to stay or leave, would you consider coming in to talk with me? Or you can call me at 715-359-7012 (just ask for Mary). I would appreciate hearing your story and know we've done our very best for you.

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  Delilia Isvorski

  1

  I feel like this credit union is way behind in years, I can’t see my pending accounts and they charge me an atm overdraft fee when my account isn’t empty, I want to change banks as soon as I can. Money does not seem to deposit till they let it.

  Response from the owner

  Hi Delilia, I hear your frustration and I want you to know we welcome a call to discuss these items. (Just ask for Kari) It can be quite confusing how item clearings are affected by debit card and other holds placed on funds. We can walk through the history together. And good news as relates to seeing pending items; a future upgrade to our online banking system will be adding this feature.

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  Scott Henneman

  5

  Great atmosphere, pleasant to work with

  Response from the owner

  Thanks Scott for the 5 Star review! So happy to hear you had a great experience! We look forward to doing business with you.

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  Janet Utecht

  5

  Not sure but taking 6 business days to clear a transfer of funds from 1 local bank to BCU and then reversing the payment seems to be a bit odd?? Not real happy about that!!!!

  Response from the owner

  Janet, we can appreciate your frustration with the time delay. Please know we reverse items as soon as they are returned from another institution. I know our member service department has been in touch, but If you need more detail on your particular transaction, we would be glad to discuss.

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  Jean Potter

  5

  Love your bank and the people who work there!

  Response from the owner

  Thank you Jean for leaving your kind words! We so appreciate members like you!