BMO Harris Bank Ensign Ave S, Bloomington

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• J

  Jessica Haines

  1

  In all of my years I have never experienced such an incredibly unprofessional bank staff. I called literally to get clarification on policy regarding banking as power of attorney and banking for that person. I literally had the branch manager hang up the phone on me and mid sentence. When I called back thinking that that had with been a horrible mistake they proceeded to pick up the phone and hang it up. Each time I called back they picked up the phone and hung it up without saying a single word. The level of unprofessionalism needs to be heard by corporate and I hope corporate reads these reviews. I hope they take it to heart that even if BMO Harris Bank possibly could have gained a new customer they definitely lost me and they lost any and everyone I know. Hopefully they have a better day at work and they don't continuously lose more and more customers for this bank because judging by the level of disrespect and unprofessionalism I would not trust this bank with any of my money whatsoever.

• 6

  6828oaklawn

  1

  Been there since 1990, when it was Richfield Bank, sold to M & I Bank, sold to BMO Harris Bank. Don't go there. Incompetent staff that totally screwed up my transfer request multiple times. Poorly trained and led employees, some with painted hair. Not appropriate for a business setting, ESPECIALLY WHEN THEY'RE MANAGING MY MONEY! Constant staff turnover. Not open when I need them. Long waits on their phone banking help line (15 minutes most recently). Branch manager (of the week) fails to return voicemails. Just a crummy, poorly led, inadequately trained small bank that's been taken over by a big Canadian firm. Again, don't go there! There are many other far better banks in the Twin Cities that will respect you and your needs.

• P

  Paul Musegades

  5

  Suzanne worked with my wife and I over a long period of time to unravel our home deed. Our home mortgage had been sold and resold during the early 2000's by various mortgage companies. Suzanne kept working and working till our title was clear. She is the best person in banking that I have ever worked with. On top of all else she is also a wonderful person to know.

• J

  John Arnold

  1

  Absolute worst bank. Customer service is terrible. When I went in to close my account down they tried to sell me a mortgage... seriously... Now I've spent over an hour on the phone with them just trying to close a credit card. After an hour on the phone I got an automated message saying they could not complete the request because of a technical issue on their end... so now I have to go in on a Saturday to do it but wait they are only open for 3 hours on a Saturday and closed Sunday so now I have to go in on my lunch break on Monday. I can't believe anyone would ever bank with this company. This is the only review I've ever been compelled to write because I don't want anyone else to have to deal with this company. STAY AWAY

• K

  KING Admin

  5

  Susanne helped me out with a pretty complex issue I was having with my auto loan. She took the time - almost one hour - to make sure everything was all figured out before I left the branch. Great experience.

• A

  Amanda R

  2

  Each interaction is unhelpful, lacking follow up, or misses critical information. Money transfer challenges, various atm issues and unhelpful managers. It's time to find another bank.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Amanda. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• F

  Frank Pace

  1

  Absolutely terrible place to bank. Staff is constantly changed. Cash bonus offer to join was a hoax as they continually made the promise to deliver. Never did. I stopped banking there after trying it for a year.

• B

  Bailey

  5

  Friendly and helpful staff. They answered all of my questions and I left feeling good about my finances. Would recommend.

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Bailey. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• D

  Deb Camp

  1

  After waiting for a car in front of me at 3:59 the tellers decided to pull their curtain with the closed sign on instead of helping me at exactly 4:00 . Don’t bother if you expect any customer service

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Deb. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• A

  Amanda Eiss

  1

  The worst bank I have ever banked with. Terrible customer service, incredibly rude staff, and not the least bit helpful or compassionate.