BMO Harris Bank S Harlem Ave, Palos Heights

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  Alexandria Le Xendrax

  3

  Old person banking. Everything takes 400 years. My bank (this branch) takes longer to do everything than my friends banks or my other accounts. My sister and I went to cash escrow checks from a property selling. My sister needed to open an account, I have been here for years now. They denied her opening an account for having security measures for her identity put in place by our lawyer. Said that it would need to be reversed first, mind you I opened my account with the same security measures. We thought it was odd but said that was fine. I deposited my check (obviously a larger amount, however, from an escrow account.) My sister said she felt weird about it and went and opened a new PNC account and was fully funded for the same five figure check in three days....while I still don't have my deposit and it's been 11 days. If you actually do anything quickly go to a different bank. This place is not for movers.

  Response from the owner

  Thanks for reaching out to us, Alexandria. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please email us at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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  Ashley Gill

  5

  I usually get off of work at 4:30PM and I needed to create a bank account ASAP. I called ahead which took about 5 minutes to reach someone, but when I explained the situation and that I would be there by 4:40-4:45 (this location closes at 5) Yesinia agreed to helping me open my account with only little time to spare. It took about 20 minutes when I got there and the experience was so wonderful, especially due to the circumstances. I did attempt to create the account online, but I didn't have another bank account to put my funds into, so the process was probably easier than usual, but I was given excellent customer service and I felt very valued. I definitely recommend coming here and if you're a late worker like me you should call and explain the situation they will help you out as much as they can. Thank you again!

  Response from the owner

  Hi there Ashley! Thank you so much for taking the time to share these kind words and this amazing experience with us. We appreciate you being a part of our BMO community, and we'll be sure to share this with our team! - BMO Digital Care Team

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  RM Trib

  4

  I guess everyone has an opinion, good or bad about this branch, but I’ve found them to be extremely courteous and helpful during the 12 plus years I have been coming to this branch. True sometimes the wait can be longer than we would want, especially on weekends, but there is a pandemic taking place and we just need to have a little patience as staff try to do their best with the resources they have. I think they are doing an exemplary job given the current circumstances.

  Response from the owner

  Hello there! We really appreciate you taking the time to leave your review and are happy to learn that you've had positive experiences at our S Harlem Avenue branch. We will share your feedback with our management team at this branch. Thank you, BMO Digital Care Team

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  Rock Ford

  5

  Courteous, pleasant, and helpful staff. Spotlessly clean, new facility. Some people complain that they have to wait. Yes, sometimes you have to wait in this world. It doesn't make sense for a bank to overstaff a branch so one person a week doesn't have to wait. Be thankful there are people in the branch to help you. See how you like it (in the future) when something goes wrong and you only have an automated machine in front of you.

  Response from the owner

  We are pleased to hear that you had a great experience, Greg! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team. Thank you, BMO Digital Care Team

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  Diane Roth

  1

  Was told I could come into the main bank to pay off my car loan, the teller in the drive thru was sooooo very rude. Told her that I spoke with a bank person & to come to the drive thru for entrance she was extremely rude & condensing. I did not want to hold others up while she looked up my pay off & write a check, just trying to be considered, apparently not for this teller

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Diane. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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  Tomek Budz

  2

  BMO HARRIS BANK.. YEAH THAT IS FOR YOUR LOCATION HERE.. PUT MORE PEOPLE.. SPECIALLY ON SATURDAYS!!! ONLY ONE INSIDE.. AND INE ON DRIVE THROUGH WAIT TIME IS JUST TOO LONG!!

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  Mike Dawson

  3

  good convenient branch but lacks diversity bankers are robot like don't really try to understand all the needs of clients just read the stuff of screen and folders i guess that can be improved with relationship building activities and better training

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Mike. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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  Arnold Urbonavicius

  1

  Teller personnel is professional and Courteous,what I can’t tell about personal bankers.Saturday,November the 3rd was waiting for 38 min to get serviced by personal banker,but nobody even stopped by to explain about delay.Had no time to wait longer and left not getting any service or apologies...

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  David Edwards

  1

  Good luck getting them to answer the phone! I called the Palos location 4 times (once every 10 minutes) and got no one to answer. Called the Homer Glen location and got an answer the first time.

  Response from the owner

  Hi, David. We’re sorry to hear that you’ve been having trouble reaching our branch by phone, and would like to help. Please email us at: [email protected] with your full name and phone number, along with the details of your request, and we’ll give you a call. Thank you, BMO Digital Care Team

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  Nom Tem (Nom)

  1

  So slooooooooow! Mandy was rather rude and kept her headphones in through the entire transaction. Very unprofessional!

  Response from the owner

  Hi, Tom. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team