BMO Harris Bank S Illinois Rte, Crystal Lake

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• K

  Kevin Huang

  1

  I asked to renew my Roth IRA and the banker tried to convince me it was a normal CD with a ridiculously low interest rate. Then they said they can't renew Roth IRAs. Eventually the banker figured it out and tried to get me to sign up for a savings account. I declined the savings because I'd they already don't know what the difference between a Roth IRA and a CD god forbid I sign up for any other account. 1 star because after 40min of explaining it finally got done. Good job. You guys get 1 star for completing the task.

  Response from the owner

  Hi, Kevin. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Crystal Lake branch when renewing your Roth IRA. This is not how we want our customers to feel about our services, and we'd like to arrange for the branch manager to reach out to you to discuss this matter further. Please email us at [email protected] with your full name and phone number, as well as any additional details you're able to provide regarding your recent branch visit. Thank you, BMO Digital Care Team

• W

  Warrior Race

  5

  Great experience honestly, the new management possibly, named Maria maybe, but good people, will go back again.

• B

  Brian

  5

  I've always had great service when I walk through their door. I'm always greeted by a wonderful smile, a hello, and a how are you. It helps to go inside once in a while so they know who you are...so they don't start speaking to you in Spanish, lol. My advice to the previous rant, use sunscreen and visit your local branch more often. You'll see what you've been missing.

• Y

  Yesenia Cervantes

  1

  Was on the drive threw felt discriminated because I was speaking to one lady in English told her what I needed send her my ID and then the Hispanic lady starts talking to me in Spanish. Then I was upset because I need some Money understood I couldn't get what I wanted in the window and told her to send me my ID. But what made it worse was when she turned off the Mic with out saying sorry and mean mugging me. My husband was mad too. Big dislike bmo banks.

• N

  Nova Young

  5

  The staff are so friendly, and they always remeber who we are. Everyone there is so polite; they always help to the best of their ability.

• D

  Daniel Hunsaker

  5

  Always great service and staff is actually really interested in helping you. Meena and Allison are a pleasure to work with!!

• M

  Mike Marshak

  1

  Horrible service, card constantly being placed on a hold bank does nothing to help their people....