BMO Harris Bank Devon Ave, Wood Dale

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• R

  Ron Ray

  1

  There was fraud on my debit card so I called BMO and they told me they would cancel my debit card and I can go into my local branch to get a new debit card on the same day...cut to the part where their debit card machine wasn’t working, they told me I needed to wait until tomorrow, couldn’t get me cash because the branch closed at 5pm, and then really had absolutely no remorse that they couldn’t help me. I mentioned that I don’t carry cash and that I rely on my debit card exclusively...”Oh, we’re sorry...” What, we’re sorry? I raised a stink and they looked like a bunch of deer looking in headlights. Sorry, but when you really need help with something and can’t come through, you are really useless in my eyes.

  Response from the owner

  Hello Ron, thanks for reaching out to us. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• N

  Nathan Schluter

  1

  Not a customer friendly bank. Scenarios below: When we opened a checking account, they offered a $100 bonus after 90 days. After 90 days, we did not receive our bonus. It took multiple phone calls to get that fixed. Accidentally overdrafted by paying off our credit card out of the wrong account. I did not receive a notification that the account went negative until FOUR DAYS later. During that time, we had made two measly purchases at Target. So we received three overdraft charges of $35. The first one was our fault (credit card). But they refused to refund the other two unless I opened a line of credit or savings account even though it's THEIR system that is slow on sending notifications. We have other accounts with Anchorbank, First National and TCF and never have had any issues with customer service. I would not recommend doing business with BMO. They don't care to keep your business. I will be closing my account with them.

• V

  Vikkie Lain

  1

  This bank is so slow understand the circumstances but the drive though is the worst I have ever experienced.. if your not going to have the inside open put enough people on to handle the drive though..

• B

  Bhavan Kashyap

  5

  Great service. Everyone is friendly and helpful. Manger is great. Highly recommend wood dale location.

  Response from the owner

  Thanks for letting us know that you had a great experience, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• T

  Tristan Seals

  5

  Love the customer service I feel welcome and everyone speaks to me I definitely reccomend this bank to everyone

  Response from the owner

  We are pleased to hear that you had a great experience, Tristan! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with the Wood Dale branch team. Thank you, BMO Digital Care Team

• M

  Mirsad Imsirovic

  5

  Friendly employees and great customer service.