BMO Harris Bank Falls

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  JoAnn Braun

  2

  Not fond. Use them since sister died, her accounts were there. They were not helpful before her death to explain process that happens after death to help us make better decisions nor were the helpful after her death to process the accounts and debit card my sister had with them. Charged the estate fees on debt/credit card posting when the froze the accounts..

  Response from the owner

  Hi, JoAnn. Please accept our deepest condolences during this difficult time. We are deeply sorry about this experience. We’d like the opportunity to take another look at this matter for you, and help. Please email us at [email protected] with your full name phone number and we’ll give you a call. Thank you for bringing this to our attention. - BMO Digital Care Team

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  Amyra Rimmer

  1

  Worst customer service I’ve ever received, and staff is very racist. How do you treat your local business owner like trash? I will be closing all my account out .

  Response from the owner

  Hi Amyra. Thank you for bringing this to our attention. We sincerely apologize for the experience you had at our Appleton branch location, as this certainly does not represent our values and the service we strive to provide to our clients. We take this feedback seriously, and would like to learn more about what happened so this can be reviewed. Please send us an email at [email protected] with your full name, phone number, and the details of your experience, and we'll arrange for you to be contacted. Thank you. BMO Digital Care Team

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  Janika Fasel

  1

  The worst bank ever!! I only have issues

  Response from the owner

  Thanks for reaching out to us, Janika. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please email us at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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  Nathan Dieckman

  1

  Couldn't get anyone to pick up the phone.

  Response from the owner

  Hi, Nathan, thanks for reaching out and sharing your feedback. We’re sorry to learn that you’ve been having trouble reaching our branch by phone, and would like to help. Please email us at: [email protected] with your full name and phone number, along with the details of your request, and we’ll give you a call. Thank you, BMO Digital Care Team

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  Jim Patti

  1

  It's Saturday and your atm has no money nor did it have money on Friday night and then you charge 3 dollar fee when we have to use a non bmo atm that's bad buisness

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Jim. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

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  Jay Anderson

  5

  They will let you in most times

  Response from the owner

  Hi Jay, thank you for providing us with your rating. We’re very happy to learn of your great experience. If you have any additional feedback you can share to help us continue to provide great experiences for our customers, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

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  Jayne Feucht

  1

  Why is the drive-through so slow always????

  Response from the owner

  Hi, Jayne. We’re sorry to learn of the wait time you’ve recently experienced at our Menomonee falls branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team