Beacon Federal Credit Union N Alexander Dr, Baytown

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  CORY COOPER SWEAT

  5

  The Banking members of Beacon Federal Credit Union in Baytown, TX. has always been exceptional with their customer service. The banking members always make sure you leave with a smile and will always make you feel like family. Please make sure if you need a loan, you see Ms. Greene. She has been my loan manager for ten (+) years. She is amazing! Ms. Greene will hopefully always be my loan manager!

  Response from the owner

  Hello Cory, thanks so much for giving us your take on how we are doing. We are glad members like you are having a great experience at our Baytown office.

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  Andrew Google Smart

  5

  Man I need a bank account really bad I just can't find a bank I can trust I know I can trust you though you've been in business for a long time

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  Audrey Sanders

  5

  I have been a member for 37 years and the service is impeccable! Gayle is so friendly and honest. I have found that everyone I have worked with to be compentent. BFCU provides the best customer service. A real person will return your call; which is so reassuring in this technological age!

  Response from the owner

  Hi Audrey! What a wonderful surprise! Your words of encouragement make us feel proud of what we do. You can count on everyone of us doing our best!

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  Katrina Starling

  5

  Beacon FCU has taken incredible care of my family for as long as we have been members. Through the death of my husband, the transfer of assets, to my money market and IRA accounts, beneficiaries and even my regular day-to-day banking; Gayle Greene and her team have walked with me every step of the way, providing expert guidance to ensure my interests are secure and protected. They are a phone call away whenever I them. I can't imagine banking anywhere else.

  Response from the owner

  Hi Kartina, thank you taking the time to rate us. We are sorry to read about your husband. We appreciate your kind words to our team in Baytown.

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  alvin hernandez

  5

  If you need a credit union employee to help with your loan or member service needs, ask for Jenee at the Baytown branch. She is very knowledgeable and friendly.

  Response from the owner

  Hi Alvin, thank you for your kind words. Jennee is of our rockstars at the Baytown branch, she is amazing. Thank you for taking the time to share your experience at our Baytown location and for taking the time to rate us.

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  Debbie Smith

  5

  Been banking with them for years and have always had excellent customer service. They truly want to help you. Been to both La Porte and Baytown but mainly deal with Baytown. Jonathan there in Baytown was incredibly helpful and went way out of his way to take care of us.

  Response from the owner

  Hi! We are thankful for your time and your willingness to write a review to let us know how we are doing. It is good to know that our team at Beacon FCU exceeded your expectations. It is a pleasure to serve you.

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  Joe Kenna

  5

  I’ve been a member of this credit union for decades and have used the Baytown branch almost exclusively, I cannot say enough about Jennee and the outstanding service I receive there, whether it’s helping my 89 year old mom with her savings account or just different loans, personal or in general, I always can count on Jennee Trader and Beacon Federal Credit Union...

  Response from the owner

  Hi Joe! What a great surprise! Thank you for taking the time to rate us and sharing your experience with our Baytown team.

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  Alex Smith

  1

  This is the worst bank I have ever had and I have been banking for 20 years. The customer service is terrible and they charge fees for everything. credit unions are supposed to be known for helping its members but this Credit Union only looks out for itself. They will charge overdraft fees even if something is overdrafted by $0.03 as they did with me and then they refused to refund the overdraft even though I never had an overdraft in my life. The lady was rude and said she's not going to argue with me and then I had no choice they've taken their money. I had fraud on my account which originally caused the overdrafts. Even though the fraud money was returned they said it's not their fault the account was Frauded and refused to return the overdraft fees. All 3 branches I've experienced the same rudeness when the credit union is in a position to help it's members but costing the bank pennies. They are a small credit union so they have to try and scam their members out of every dime they have. They promised me they would return my ATM fees if I qualified. I qualified every month but never saw a dime....lies...lies....lies. THERE ARE MUCH BEYTER CREDIT UNIONS IN THE AREA. PLEASE RESEARCH SHELL CREDIT UNION, COMMUNITY RESOURCE CREDIT UNION, AND TDECU IN BAYTOWN, LAPORTE, PASADENA, AND CLEAR LAKE. THESE CREDIT UNIONS WONT STEAL FROM YOU. HEDE MY WARNING BEFORE THEY TKE YOUR MONEY TOO.

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  Randi Menard

  5

  Jennee at the Baytown Branch on Alexander was a pleasure to work with. We highly recommend her for any of your loan needs.

  Response from the owner

  We are so glad we were able to help you out. Helping our members is what we love best. We sincerely look forward to serving you again soon!

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  Jana Williams

  5

  My parents have been members for 58 years! Baytown staff are awesome.

  Response from the owner

  Hi Jana, thank for taking the time to rate us. We appreciate your membership.