Banner Bank Ne Garden Valley Blvd, Roseburg

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• R

  Rachael Middlekoop

  1

  I feel so violated. Banner Bank sold my account to STCU without my consent. Their excuse was I should have “gotten a letter” in the mail. Which I don’t appreciate being patronized either. You need my signature for that!!!! They shut my banner account off on a Friday so I had no access to my money all weekend since banks aren’t open on weekends. Immediately left both banner bank and the bank they somehow “sold my account to”. I feel so violated. The person I spoke with today told me she didn’t know where the rest of my paycheck went and I immediately started crying. I missed work today because of this. Avoid banner bank. I had no idea they could do this to people.

  Response from the owner

  Hi Rachael - I am very sorry to hear about your experience. STCU and Banner care deeply about our clients and worked together to provide a seamless transition for clients. I will share your feedback with bank management. Thank you.

• K

  Kath Smotherman

  1

  I drive by all the time. The American Flag is faded and ragged. Please retire amd replace

  Response from the owner

  Hi Kath. Thank you for bringing this to our attention. We'll share your recommendation with management as well as the branch itself.

• N

  Nate B

  1

  If I could I would give Banner Bank NO star at all. Had a very small problem and it took them a week to figure it out... actually wait it took another week.. wait one more week.. 3 weeks later and they still haven’t helped me. Not going to bank through them for the rest of my life. Show your customers you care and have the drive to ACTUALLY help them get the money they need. Hope this helps people Decide what banks are okay, I don’t recommend Banner at all. They’re very slow and lack enthusiasm

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  Leanne Reynolds

  5

  The best customer service. Courtney and Miranda are a dynamic duo. Excellent products, helpful,knowledgeable and super friendly! So happy so have found a bank that has everything I was looking for!

• K

  Katie Pope

  5

  They are always nice. Plus they know me by name

  Response from the owner

  Thanks for the 5-star review and kind words, Katie! Most of all, thank you for banking with Banner. :)

• T

  The! Dudemanmanguy

  5

  Amazing bank! Within walking distance to work The staff is always friendly!!! no atm fees along with atm fee reimbursement can’t go wrong 10/10 would recommend and do recommend this bank and this branch.

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  Jerry Merritt

  5

  Great customer service!!! The atm fee reimbursement is a huge plus. Overall I am very happy I switched to Banner.

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  Mary Mosca

  1

  Very disappointed in the lack of customer services...my debit card had been not working and I was told they ordered me a new one after 2 weeks have yet received my card..called this branch and was given a 800 number and come to find out there was no new card ordered...called back to let them know I was upset with the lack of communication between their employees..and the person I talked to showed no empathy what so ever and was very rude..so needless to say I will be taking my business to another branch ...