BankCherokee Smith Ave S, St Paul

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• J

  Jessi Keller

  1

  So sad to see this institution fall apart. I have banked here since I was a child and in the last several years it has going completely down the drain. Poor customer service! I have had my cards cancelled without cause so many times due to supposed fraud, was never contacted, they have changed my address in their records multiple times without my request causing my info to go to the wrong address and when I try to resolve the reps argue with me and make me feel like I am completely to blame. You know what I am to blame, for continuing to bank with this joke of an institution.

  Response from the owner

  Jessi - thank you for bringing this to our attention. A member of our Leadership team has left you a voicemail and is hoping to speak with you. I also want to let you know that we have a new feature coming to our mobile banking app called CardHub. CardHub will give you greater control over your check card and provide more transaction details, like the exact address of the store - it even shows it to you on a map. You will also be able to set travel alerts so your card isn't declined due to suspected fraud when you are on a trip. Again, thank you for the review. Customer feedback is the best way to improve - even if it can be hard to hear.

• D

  David Dybiec

  5

  A wonderful bank. Friendly, prompt service. Betsy Miller provided prompt, personalized, and professional service. This is a bank that cares about it’s clients.

• B

  Bethany Rimpila

  5

  I have worked quite a bit with Betsy at the Smith Ave branch and she is phenomenal! Incredibly helpful, responsive and makes banking from near or far super easy!

  Response from the owner

  Bethany - thank you for the great review. Betsy does a great job!

• P

  Pintech

  5

  They have been great to work with these past years. Very helpful with questions and catering to the needs of small business! I would recommend supporting community banks like this verses Wells.

  Response from the owner

  Pintech - thanks for the great review!!!

• B

  Brian CHRomero

  1

  Part of this banks business is spoof calling random people trying to solicit unwanted services. Why would I, a person who doesn't even reside in MN keep getting spoof called by this bank? Odds are they're a business front for something more nefarious.

  Response from the owner

  Brian, we have no such calling program. If you ever receive a call like that again, please take note of the phone number and respond back to this review. We are a family-owned, community bank operating in the St. Paul/Minneapolis area since 1908.

• J

  Jack Paar

  5

  I love this bank! The best bank I ever banked at. Great customer service always. Thank you so much.

  Response from the owner

  Jack, thank you for the wonderful review - we truly appreciate your business.

• J

  James Vigliotti

  5

  It's a great bank with excellent customer service!

  Response from the owner

  James, thanks for the fantastic review!!!