Bank of the West Sw Coast Hwy, Newport

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• D

  Deus é amor

  1

  Rip offs. Worste rude customer service ive EVER experienced from a bank honestly.

• m

  mild ailed

  1

  I have been banking with them for more than 9 years and had no problems until now. I have a big credit card bill that I had to pay by Wednesday and because I was afraid my mail will not get to Discover on time, I called BOTW in Seattle the Friday before, and asked if the ATM will automatically put a hold on checks. The person I spoke to said yes, but the hold is only for max 2 business days. I figure that's fine because by Wednesday, the check would have cleared. Nonetheless I wanted to ensure clearing and so I got a bank draft from my bank, which is normally transacted as cash. It's Tuesday today and I called Seattle to find out if my check will clear by Wednesday (tomorrow). I was told that there was a 7-business days hold placed on the check, and to call my main branch, which is Newport Oregon to ask them to release the hold. When I called the Newport branch, they told me that I have to call Seattle because they have a visual of the check so they can verify it. So I called Seattle again and they looked at the check and said that they'll send a copy to Newport and for me to call Newport after some time has elapsed. I called Newport after an hour and the person there said she will get the manager to phone me right after she sees a client. I called again after a few minutes and this time the manager picked up the phone. She then tells me that she will not remove the hold. But I told her that I did my due diligence and asked about their procedures before I did my deposit. I was told that it will only be held for max 2 days, otherwise I could have explored other options eg mailing the check to Discover using 2 days service or something. Anyway she was so adamant that she can't do anything because I haven't shown from my bank balance that it can support a big check amount like that. She refused to listen and said Seattle can also release the hold so why not ask them to do it. I phoned Seattle one last time and said look, there is a phone number listed on the draft for WU Business Solutions. The check can be verified with a call to a 1-800# but no one wants to budge. She said she will email the manager Cheryl? in Newport. Their staff gave me false information and no one wants to help after I fall into their mistake. Anyway, I was able to solve my problem on my own but now I know how materialistic the Newport branch manager is. She doesn't see the 9yrs business relationship you had with them, but based her judgment on her perceived worth of your person. I had originally planned on putting the proceeds from my Newport house once it sells, but will now consider doing it with Wells Fargo instead.

• E

  Erika Turner

  5

  Opened a business checking and personal savings accounts. Staff was very helpful and Jeff Hilbert was very knowledgeable and helpful thru the entire process.

• D

  Dr. Jai Tomlin

  5

  Thanks so much to all the great staff at Bank of the West in Newport. The customer service is wonderful! I am very happy with this bank. So sorry that the Yachats Branch closed though.

• J

  Jacob Logan

  5

  Great bank, nice helpful friendly staff, and quick easy service, would recommend, Newport branch rocks!