Bank of America (with Drive-thru services) US, Lady Lake

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• P

  Pedro Morejon

  5

  I wish there was a spot to give no stars!! This is the worst run bank in the history of banking. I understand we live in a community where it may be difficult to have the proper amount of staff on, due to the fact it is an area with a great deal of retirees. BUT there is ALWAYS ONE TELLER on the window and one at the drive through. This place is a joke. They have 3 people sitting at desks and a person to greet you when you come in. Most of the time the greeter is just trying to get you to use the ATM or some other method. That makes it easier for THEM not ME! When its not busy for the 2 siting at desks, how about they get BEHIND THE COUNTER AND HLEP WITH THE LINE!!!!!! Will be moving my money out of here to someplace that has better hours and better clue on staffing.

  Response from the owner

  Hi, Pedro. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• j

  john mcdonald

  1

  Awful. We had an appointment and were 15 minutes early and left after waiting 30 minutes past the appointment time. This place does not deserve one star.I do not recommend doing business here.

  Response from the owner

  We are sorry for the experience you had. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• D

  David Stephenson

  5

  I came to BOA to open an account. I was greeted warmly and told there were a couple of people ahead of me. Every 5 minutes someone came out to check on me and to assure me it would be a few more minutes. After about 12 minutes I saw a customer service agent. She was delightful and helped me set up my social security auto pay , my trust accounts, checking/ debit card and safe deposit box. I felt very confident that I made the right decision on BOA.

• L

  Leila Holton

  1

  Absolutely horrible. I have never been able to get in and out of a Bank of America bank in less than 30 minutes. Waiting in line for over 45 minutes just trying to make a deposit. They close to early to go when you get off work and don't open till 9:00. Would never personally bank with them. Wish I didn't have to deal with them at all.

• s

  stefanie hlubny

  1

  I had a terrible experience going into this bank last Friday seeking information. When I came in I was approached by a young man who did not introduce himself and asked what I needed. He then proceeded to ask personal ID questions and requested information in the center of the bank. Did not invite me to his cubicle for privacy. When he was looking on his computer about my stuff he did not explain what he was doing, or again ask me to come for privacy reasons to the cubicle. I had to ask what he was doing and then he presented his response in a demeaning tone. This person requires lessons on customer service and respect for privacy. Disrespectfull.

• J

  John Privitera

  1

  I wish there was a spot to give no stars!! This is the worst run bank in the history of banking. I understand we live in a community where it may be difficult to have the proper amount of staff on, due to the fact it is an area with a great deal of retirees. BUT there is ALWAYS ONE TELLER on the window and one at the drive through. This place is a joke. They have 3 people sitting at desks and a person to greet you when you come in. Most of the time the greeter is just trying to get you to use the ATM or some other method. That makes it easier for THEM not ME! When its not busy for the 2 siting at desks, how about they get BEHIND THE COUNTER AND HLEP WITH THE LINE!!!!!! Will be moving my money out of here to someplace that has better hours and better clue on staffing. Oh..it's nice that I have to be aggravated every time I go this branch, but I see the manager has a nice Lexus to drive!!!!

• T

  Tyanna Boston

  1

  Absolute worst customer service I've ever had at a bank. No one answers the phone or helps with problems. Will never go back to this location, and I preach by Bank of America.

• L

  Louis Chapin

  1

  Staff is very rude and doesn't care for there costumers. I'm switching from bank of America because all of there branches are like this one

  Response from the owner

  Hi Louis. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel

• A

  Arnold N Korman

  4

  The tellers are very helpful. And I have always had good service from the people at the branches

  Response from the owner

  Hi Arnold. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^Rachel

• D

  David Short

  1

  45 minutes waiting stuck in Drive-through Arrived at a 3:30got through the line at about 4:15 tried to call but they are closed off to phone calls after 4:00

  Response from the owner

  Hello David. We appreciate you visiting us. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^Rachel