Bank of America (with Drive-thru services) W Lake Mary Blvd, Lake Mary

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• L

  Lena Simone

  5

  So, I came in Today because I needed help with a stop payment and a I waited I see they are extremely busy. I do not mind really being that I did not have an appointment but as I waited a gentleman was waiting as well. Ms. Kimberly did acknowledge me and everyone else in the lobby. The gentleman got up and asked her name she gave it and then stormed off with not very nice words. I’m writing this review because she did absolutely nothing wrong. She’s been a very professional and courteous. I just had to jump in here before he gave his review. Unfortunately, you cannot please everyone. People are never satisfied. I highly recommend this banking institution.

  Response from the owner

  Hi Lena. We appreciate you taking the time to let us know. We will share your feedback with our leadership team. Please reach out to us in the future if you need any help our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Have a wonderful weekend and stay safe. ^susan

• C

  Chaw Hla Phyu

  5

  I given 5 star her . She is very nice . Good service. Her name is Elida M Garcia . She the best. Thank you

  Response from the owner

  Hi Chaw. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know how helpful Elida was. ^tasha

• S

  Steven Toe

  5

  I give 5 star her . She is amazing service. Her name is Elida M Garcia . Thank you You the best .

  Response from the owner

  Hello Steven. Thanks for letting us know how helpful Elida was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• K

  Kimberley Falls

  1

  Probably the worst experience ive had at a bank. You would have thought i was making the women at the drive up do something other than her job. I was just depositing a check. She couldnt even look up to ask me what she could help me with. So when she got my items she looked up with an attitude and said "you dont have an account?" um yes i do.. but i had a question... the eye roll was clear as day. This location needs a revamp

  Response from the owner

  Hi, Kimberley. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• J

  José Manuel Avila

  5

  I live on the other side of Orlando, however, I had to do some business on this side of town. At first, I was apprehensive going to a new BoA location. However, Thiago & the staff were able to help me in the most efficient manner. I was in & out in less than 30 minutes. Will happily return to this location.

  Response from the owner

  Thanks for letting us know how helpful Thiago and the rest of the staff was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tiffany

• M

  M pena

  5

  Today I got an appointment with Elida. She gave me the best customer service I have ever had at a Bank of America. Very knowledgeable, professional and kind. Her excellent work made a big difference!

  Response from the owner

  Hello. Thanks for letting us know how helpful Elida was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• A

  Alfredo Rodriguez

  5

  Very well organized branch. The person that helped me was very pleasant and was very efficient in handling my transaction.

  Response from the owner

  Hi alfredo. Thanks for letting us know how helpful the financial center associate was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• j

  james twitchel

  1

  Customer for 31+ yrs service/attitudes getting worse over time. Received rude/nasty call claiming from BOA. Asked for financial info. Said I didn't make much $$ and were canceling my Line of Credit. I never missed a payment. Concerned I might be identity theft victim. Bank officer confirm rude nasty is policy

  Response from the owner

  Hi James, We're sorry for this experience and would like to find out more about this to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^sam

• R

  Rosa González

  1

  Try to make 1 deposit 4 times. Ridiculous. Outside ATM does not have the option to deposit, I go to the teller, she tells me to do it at the inside ATM, it does not have the option to deposit neither, so I haveI go back to the teller......Unbelievable

  Response from the owner

  I'm sorry your experience with our ATM and financial center team wasn't what you expected. Your feedback is important to us. If you need further assistance, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• P

  PB

  1

  Absolutely theee slowest bank in America! This location is consistently an inconvenience for everyone. Cars are always backed up at the drive thru teller no matter what time of day you come and they always seem to just have one whole person working at a time. Utterly ridiculous!!!