Bank of America (with Drive-thru ATM) N Eldridge Pkwy, Houston

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  Mike Cheg

  1

  Typical Bank of American (No service) 3 pm in the afternoon on a Friday and 1 teller helping customers while 9 people stand in line.. At least it’s consistent at every Bank of America they clearly do not care about customer. The reason I moved over 200 K away from Merrill because the affiliation and lack of service!

  Response from the owner

  Hi, Mike. We value your business and are sorry that you were disappointed. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Armita Karimi

  1

  It was an employee name Jeremy, he was very rude and disrespectful. This location has the Worst customer service. They just take care of Vietnamese customers. All the rooms they were empty and they were talking to each other and not helping the customers at all. I’ve never had a such bad experience with any other Bank of America locations.

  Response from the owner

  Hi Armita. I'm very sorry to hear this. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

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  Mandeep Thukral

  1

  One of the worst branches and banks. There are 15 people in line, one teller behind the desk. They are mean and unfriendly on too of this.

  Response from the owner

  Hi Mandeep. We apologize for any inconvenience and extended wait time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Alia Shehab-Eddin

  1

  I had an appointment for notary at 2:30 today. when went there on time the lady who told me that she is a manager of the branch even though I discovered that she is not the manager. that she did not have a notary.

  Response from the owner

  Hi, Alia. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Jessenya Carrera

  1

  I don't think the manager nor whomever is responsible for overseeing this branch cares to read these reviews and to see what they can improve on. None of these reviews have responses. I experienced the same rudeness from the staff, 1 teller with long lines. 11 people are in front of me and about 6 customers behind me. No efficiency and no sense of urgency from anyone.

  Response from the owner

  Hello Jessenya. We apologize for this experience. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  Sergio Marin

  1

  My wife will be closing her account with them , the worst bank by far she has ever associated with

  Response from the owner

  Hello Sergio. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  miriam morales

  1

  Rude customer service, the manger talks to you in a deeming manner. Instead of explaining what is going on they prefer to assume you are just being an irate customer. Was trying to get my bank info verified and all i was given was a number to call and they said they couldn't help. Even though i had explained that i had just been on the phone with BOfA and they had advised to me to go in person. Poor poor customer service and overall example of how to handle a situation properly. Looking at previous reviews it seems that others would agree. They should look into proper training. Taking my business somewhere else.

• R

  Reisa Ogeer

  5

  We are quite happy to have this location close to our home, its located in a perfect spot with 2 access points; lots of parking, the ATMS are indoors and we have always received prompt and efficient service from the staff at this location.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America, Reisa. We value having you as a client. ^tasha

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  Gata Negra

  1

  Twice per month for the past couple of years I've been coming to make business deposits for the company where I work. Always one teller despite the long lines. Always. And the service to the customer truly leaves a lot to be desired. I will never open a personal account or do business here. If I can help it, I'll have our company go elsewhere.

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  Lynne Ross

  1

  I was followed after leaving this branch and robbed, I tried calling the bank to explain what happen & as its automated it is impossible to talk to a live person. My friend was in the bank the following day & talked to someone who called me & left a voicemail, I called back & she acted as if she had no idea who I was or what I was talking about, she was totally uninterested & did not offer to allow me to talk to anyone else. This could have been an old lady that was seriously injured & the lack of concern is unacceptable. There is no excuse for rudeness