Bank of America (with Drive-thru ATM) 3rd St, Neptune Beach

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• L

  Larry Imperiale

  5

  Great experience at this financial center. I needed a document notarized, which is a nice free service, especially on a Saturday. Once that was done, Aubrey noticed that my credit card rewards we're capped when I hit a monthly spending limit, and suggested a new card that should give me 75% more cash rewards monthly since it has no cap, plus it has other benefits as well such as no foreign transaction fees. Also a large cash bonus when you hit a spending amount in the first few months.

• c

  christopher mercado

  1

  Just to be fair, this review is not about the branch it's about the Bank itself. I have been a member of this bank for way to long. They do absolutely NOTHING to show their gratitude to any of their customers. Now today I had to deposit a check, I went to the bank and deposited the check. To find out it's going to take over a WEEK for my funds to be released to me (over 8 business days). How in this day and age that it takes that long to find out if the money is there. Not only that, but they won't even release a partial funds to me. I'm done! Once my check clears I'm leaving this Bank. I rather give my money to a place that values a customer that has been loyal for over 10years of service. For the past year I've had other problems with them, but this is it. I'm done!

  Response from the owner

  Hi, Christopher. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Stephen Simpson

  1

  Just want to deposit 1,200 cash. You are scolded for not using the ATM, which is unreliable. REQUIRE you to partially complete deposit slip. Why do they bother having tellers?. Unfriendly, unhelpful, inconvenient.

  Response from the owner

  Hello Stephen. We value your business and are sorry that your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• C

  Cindy Cyr

  1

  Can never get a hold of anyone to get answers or help. It's not the location it's Bank of America. When our house had severe water damage and we needed them to inspect after the repairs were completed we could never get anyone to answer the phone. We left messages and no one would call back. We went into the bank and they told us we had to call that number. After weeks passed, we turned today social media and finally after several attempts there we finally got thru to someone. Then we decided to refinance our home. We decided to give them first shot. I contacted them like 2 months ago and we still haven't heard back. We've moved on with a different bank but it's crazy to me that they can be ignoring big transactions like this... It makes me wonder what they do with small transactions!

  Response from the owner

  Hi Cindy. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^teresa

• R

  Rich Farino

  2

  Doesnt anyone answer the phone. I've been calling sine 3pm and kept reverting back to a main prompt and then they would call me back. Now it's almost 4pm and the bank will close. Still no call back Im frustrated and I'm home sick.

  Response from the owner

  Hi, Rich. We apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• E

  Eric Huber

  1

  Took a check there three times on the third time the owner finally got everything written correctly everything was good on his end they tell me that they cannot cash that amount for a non account holder! After three times and an hour worth of my time standing in line watching them type on their computer and they tell me on the third time when she's about to cash the check that it's way over the amount I asked why the hell they wouldn't tell me the two other times!🤬🤬🤬

  Response from the owner

  Hi Eric. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^emely

• M

  Megan Mummaw

  1

  This branch is awful. Every time I come in they never resolve an issue. I just wanted a temporary card and the "account managers" make you wait almost 30 minutes and take other customers ahead of you, even if you were waiting longer, because it's easier. Worst customer service.

  Response from the owner

  Hi Megan. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

• B

  Bogart Durand

  1

  On noon on January 3, 2020, I went there to request a new debit card because someone had stolen mine, when Agent Mcpenneyman receives me in his office. After 15 min he gives me a supposed temporary card and tells me that everything is ”all set”. I ask him if I should go activate it to an ATM and he tells me that it is not necessary. So I decide to make my purchases and it turns out that it is wasn't active , I went to the ATM and I could not do it either. Obviously that man was annoyed to perform the respective procedures because in 20 minutes the bank will be close it. It was a complete waste of time and I should be wait to the next week to get a new card because was Saturday.

• B

  Brent Parrish

  1

  Every time I walk into this banking center I have to wait at least 20 mins for service from an account manager. The account managers here are very kind and helpful once they are able to help; however there is typically only one account manager on staff at any given time. Meanwhile the branch manager is typically walking around without purpose. It would seam that this branch would do something about this issue as this has occurred several times over the last year or so (and has been bought to the branch managers attention). I would suggest that the individual in charge of scheduling for this banking center be fired immediately as they have no regard or consideration for others time. What a complete waist of time......

• B

  Buck Hays

  1

  Worst Bank I’ve ever been to. Was cashing a check a friend wrote me. After 20 minutes she stated she couldn’t cash it. Trust me he has plenty of money. Felt like I was a criminal trying to cash a bogus check. I won’t be accepting any Bank of America checks from anyone. Screw then!!!